Buffalo, New York, United States
Experienced and collaborative Software Tester with a varied background and a drive for identifying and solving problems. My previous opportunities have given me a deep understanding and appreciation for the nuances of utilizing and maintaining data and software to uphold and advance industry standards in a variety of business models. Looking to move to Iceland within the next two years, with the hope of residing there permanently and becoming a citizen. Work visa sponsorships are welcome, and a relocation package would not be necessary for me to move to the job location. 5+ years experience in issue tracking, documentation, troubleshooting, writing end user guides and software best practices, 4+ years experience with file processing, EDI, data analysis and integrity, SQL, software testing, and maintaining technical documentation, 1+ years experience in Agile environments, Scrum collaboration, writing testing plans/acceptance criteria, regression and smoke testing, grey-box testing, and cross-team collaborative testing.
Software QA Tester working within a sprint-focused, agile environment, with responsibilities including test planning, documentation, regression, and team collaboration.
Provide over-the-phone and remote support Documentation and escalation of issues Investigating and diagnosing hardware, software, and EDI related problems Maintaining data integrity Data inquiry and analysis in support and reporting environments Building and distributing reports for daily operational use First point of contact for end-user issues Follow up with users at all stages of issue resolution Run daily audits on critical processes, log results, and resolve as necessary Work with EDI teams and project managers to ensure compliance with industry data standards Create and update user security for multiple tenants within a business park
Over-the-phone customer service Documentation of issues Documenting and responding to customer emails Follow up with customers to solve technical issues
- Provide technical support and assistance to clients - Work with team to diagnose and resolve technical problems - Register clients in person and over the phone - Contact software providers to report daily operations - Manage client and on site records - Develop database solutions for clients within an educational field