Burbank, California, United States
Strong employee with 6.5+ years of work experience and a proven knowledge of conflict resolution, high end and complex sales, customer assessment, customer satisfaction, and achieving and exceeding sales targets. Recently gained experience with AutoCad and solar technologies. Frequently praised as adaptable by my peers, I’m always ready for the next challenge. Heavily interested in technology, automotive and aviation industries, travel, and Formula 1. Love making a difference in this world through the industries I’ve been in. Proud to be part of the LGBTQ+ community and strive to make this world a safer place for all.
- Utilizes AutoDesk AutoCAD proprietary software to design residential photovoltaic rooftop systems, incorporating insights from on-site, drone, and satillite photos and input from operations and customer support teams. - Engineers systems integrating Tesla-manufactured battery energy storage and solar roof tiles, encompassing both retrofits and upgrades for legacy systems with cutting-edge equipment. - Conducts cost and system performance analyses to assess alternative design options. - Collaborates cross-functionally with many internal teams, ensuring alignment with clients' requirements and meeting internal deadlines. - Implements project tracking mechanisms, enabling effective communication of project statuses to colleagues. - Undertook additional duties as assigned and directed, contributing to overall team success.
-Demonstrates proven sales techniques to generate vehicle sales which led to being a top performer in the region. -Assist customers with finding the right product for them in their lives by asking questions and responding with knowledge. -Manage a pipeline of new, current, and existing customers with an average response time of under an hour. -Develop customer focused sales knowledge which led to a 95%+ customer satisfaction rating. -Perform delivery tasks such as paperwork, teaching of the Tesla App, and demonstrating with the client how to use their vehicle. -Dealt and diffused difficult or escalated conversations with clients to come to a solution that worked for both parties.
-Addressed customers courteously using suitable methods and problem-solving skills. -Complied with corporate and federal regulatory policies regarding information confidentiality and privacy. -Board aircraft under a given timeline. -Assist customers with rebooking during irregular operations. -Diffused angry customers during delays, irregular operations, or during check in. As well as giving updates in the gate area. -Thinking outside the box using multiple routes to get a customer to where they needed to go.
-Researched and generated leads at networking events. -Coordinated and implemented marketing plans resulting in new business opportunities. -Constructed retention and growth strategies and delivered on strategies to build strong business pipeline. -Assisted BMW's social media team to produce product videos, event videos, and tutorials. -Assisted clients with product knowledge, test drives, choosing specifications and packages for their vehicles, and with ordering their bespoke BMW. -Was trained for special deliveries on the BMW 7-Series and given the white glove certification.