Boston, Massachusetts, United States
Accomplished and seasoned technology professional with over several years of experience providing Management, design, testing and Networking solutions. Special expertise in building strategic relationships through collaboration and effective communication skills to drive IT initiatives forward by working with cross-functional teams
Technology Administration, Implementation and Design • Develop and recommend technical solutions for enterprise physical and virtual server configurations and functionality • Collaborate with other IT professionals to develop complex technical solutions • Develop and maintain Commission server software patching policy and plan and execute regular patch applications to keep all managed servers up to date with software updates • Plan and communicate patching events; execute within allocated time with very minimal unplanned down-time • Liaise with vendors to manage repairs and pro-active fixes; and • Keep current on technologies for future improvements, and work with vendors to integrate and build on them. Systems Support • Manage the Active Directory environment, from design and implementation to maintenance and regular reporting • Responsible for our backup/recovery system, data flow, and archiving • Configure and manage routers, firewalls and VPN appliances in all Commission locations as necessary to secure and maintain the Commission’s network • Work with stake holders to develop required networking systems, and keep current on technologies to optimize networks • Configure and manage wireless access points in all Commission offices • Act as lead troubleshooting LAN/WAN outages • Establish practices for enabling VPN connectivity and SFTP configurations • Act as liaison with outsourced service providers, such as Windstream and Comcast • Manage the Palo Alto network and all components which support network connectivity
• Interview owners of each system to verify data backup and application to restore • Deploy Windows 10 via Microsoft Deployment Toolkit • Using command prompt to troubleshoot DNS issue • Patch Workstations using PDQ deploy • Contact vendors to upgrade hardware • Image over 200 Windows 10 workstations with Microsoft Deployment Toolkit and PDQ deploy • Coordinate migration schedule with business users and obtain email confirmation • Using PowerShell to troubleshoot PDQ deploy packages • Verify computer object are created in Active Directory • Verify connectivity with Active Directory, MDT and PDQ deploy
User management · Admin Roles management, Password Management, License Management, Manage Mailbox limits, Manage distribution groups, Configure client versions, Recipient Management, Manage Unified Messaging features, Recipient management, Manage tenant level settings, Configure Lync federation settings, Manage audio/video/web conferencing settings, Manage IM & Presence features, Troubleshooting client side issues, Verification of Services on Hybrid Servers relating to Office 365,Managing ADFS infrastructure,Excellent knowledge of Supporting OneDrive and OneNote for Business: Example, uploading and sharing documents, Sync issues etc, Hands on Working knowledge on Windows PowerShell and Exchange PowerShell, Excellent customer handling skills and managing VIP users, Excellent in communication and leadership skill, Hands on working and troubleshooting knowledge on outlook 2010/2013 and O365 Web apps, Required to identify the root cause of most of the high priority issues. Required to identify the root cause of most of the high priority issues, Hands on Working Knowledge on Mailbox management like Mailbox permission, delegation, quota management, mail tracking, mail transport rule creation/modification, Exchange active Sync access rule creation/modification, Hands on working knowledge on Microsoft Hybrid setup deployment and administration, Strong knowledge on O365 Administration using Exchange Admin Center or Exchange Command Shell Strong Working knowledge on DirSync and ADFS, Working Knowledge on Lync2010/2013, Lync Online., Experience in supporting Enterprise Anti-SPAM productMessage tracking and troubleshooting to resolve mail delivery issues, Basic PowerShell Skills along with Active Directory Module and Experience in supporting Enterprise Anti-SPAM products
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. • Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. • Maintain and verify backup servers/systems. • Ensure network connectivity of all workstations. • Administer all equipment, hardware and software upgrades. • Administer and maintain end user accounts, permissions, and access rights. • Maintain licensing as well as hardware and software inventory. • Administrate virtual environment and maintain updates and service patches • Manage telephone systems & distribution of cell phones and security therein. • Implements, installs, configure; monitors, troubleshoots, and evaluates existing and new Microsoft Windows server operating systems
• VMware vSphere client, Virtual vCenter Server • Virtual Networking (Virtual Switches, VM Kernel Ports) • And Virtual Storage (Access Control and VMFS Datastores) • Creation, Management and Configuration of Virtual Machines, Clone and Templates • Customizing guest operating system on Virtual Machines • Created DRS and Custom roles for users and Administrators • High availability, Clustering, VMotion, Storage Vmotion • Server Consolidation with VMware Converter (P2P and P2V Conversions) • Snapshot manager and restoring a snapshot. • System Administration-Managing Users, Groups, Roles and Access Permissions • Setting up and monitoring performance monitoring and capacity planning • Managing Tasks, Events and Alarms • Create and manage objects in Active Directory • Create and manage objects in MS Exchange/Exchange Online (Office 365)