Alexander Käll

Area Head Operations

Malmo, Skåne County, Sweden

About

I am an operations leader with over eight years of experience across retail, financial services, and international shared service environments. • Margin improvement and cost control • SLA and KPI governance • Workforce planning and headcount optimization • Client relationship management and commercial dialogue • Performance culture and leadership development Winner of ”Best Manager” 2025 (Tech Mahindra) Winner of ”Colleague of the year” 2022 (Transcom) Nominated for ”Colleague of the year” 2021 (Transcom) Winner of Country Market Competition x2 (Transcom) Highest NPS of project history for both market and team. (Transcom)

Experience

  • Area Head of Customs Operations - Nordics - GSC at A.P. Moller - Maersk
    May 2026 - Present · 6 mos

  • Tech Mahindra (1 yr 8 mos)
    • Associate Operations Manager
      Jul 2024 - Nov 2025 · 1 yr 5 mos

    • Team Manager
      Apr 2024 - Jul 2024 · 4 mos

  • Project Manager at Fortis Ltd
    Sep 2023 - Feb 2024 · 6 mos

    Team Collaboration, Billing Process and +4 skills

  • Transcom (2 yrs 6 mos)
    • Team Manager
      May 2022 - Aug 2023 · 1 yr 4 mos

      Team Manager for the swedish technical support, acquiring and invoicing lines.

    • Product Specialist
      Oct 2021 - May 2022 · 8 mos

      Product specialist and trainer for technical support and invoices.

    • Incidenthantering
      Mar 2021 - Oct 2021 · 8 mos

      Supporting fin-tech client with incident handling and SME for aquiring bank side as well as technical support for POS terminals.

  • General Store Manager at Hemköp
    May 2018 - Dec 2019 · 1 yr 8 mos

    Analytical Skills and Unbiased