Greater Adelaide Area
Dedicated help-desk professional currently previously providing technical support in a remote capacity to1500+ different user environments. Skilled problem-solver and customer service experience lead to a delicate and robust hand dealing with all levels of technical proficiency. Troubleshoot, resolve and document client function and business problems for desktop, laptop, mobile, network and peripheral problems. Currently seeking new experiences and challenges.
performing face to face desktop troubleshooting. performing user migration tasks from laptop to laptop from company acquisition.
Senior Level 1 assisting with immediate response closure and mentoring juniors for transition to progress their careers.