Rockdale, New South Wales, Australia
- Produced social media posts, short and long form videography and motion graphics (Premiere Pro & After Effects) for the Council's 'Where Interesting Happens' lifestyle initiative. - Maintained council’s website content via WordPress, implementing SEO processes to improve visibility, user engagement and alignment with initiative objectives. - Directed multi-camera podcasts at Studioventure and local event videography and photography, managing the creative process including filming, lighting setups, audio adjusting and final post-production editing. - Collaborated with teams such as City Marketing and Investment, City Events and Activation and Community Engagement to strategise, design and deploy engaging digital visual assets tailored for social media channels. - Monitored emerging social media trends, engaging video techniques and digital designs to implement into creative digital work
- Provided expert advice and product knowledge on a wide range of consumer technology products in a customer-facing retail environment. - Resolved customer enquiries, technical issues, and product concerns related to digital and electronic products, delivering high levels of customer service. - Thrived in a fast-paced retail environment, managing multiple customer interactions while maintaining service quality and efficiency. - Collaborated with cross-functional store teams to achieve sales targets, customer satisfaction goals, and store performance KPIs. - Worked independently and proactively to meet individual sales targets and performance KPIs with minimal supervision. - Supported inventory management through stock replenishment, merchandising, and maintaining organised stock levels on the shop floor and in storage areas.
- Provided exceptional customer service through strong product knowledge and the ability to recommend suitable products based on customer needs. - Collaborated and communicated with team members to achieve and exceed sales targets and store KPIs. - Handled point-of-sale transactions and supported customers using self-service checkout systems. - Assisted with inventory management, including stock receiving, organisation, and replenishment. - Supported visual merchandising and store layout changes to enhance customer experience and sales performance. - Maintained high store presentation and cleanliness standards across the shop floor and product displays. - Assisted customers with Click and Collect orders, ensuring efficient service and positive customer experiences.
- Designed user-focused digital content and interfaces with consideration for user experience (UX) and user interface (UI) principles. - Utilised Figma and FigJam in creating low-high quality website layouts and conducted user research on various design branding websites - Produced an animated explainer video using Adobe Premiere Pro and After Effects, including motion graphics, transitions, and visual storytelling. - Collaborated with startup companies to understand project requirements and deliver creative digital solutions. - Applied creative problem-solving and user-centred design thinking to improve digital content, branding, and user interaction.