Atlanta Metropolitan Area
As the Vice President of Global IT Operations, I have over 20 years of progressive Information Technology leadership experience in driving business success through innovative IT solutions. I am a certified IT professional with credentials in IT security, service management, process implementation and project management, and a passion for continuous learning and improvement. I have successfully and on-schedule implemented a global transport management solution, a standardized, state of the art IT infrastructure landscape, and various cloud and security technologies. I have also created and led a multi-language skilled IT service desk and network operations center (NOC), a project management organization (PMO), a security operations center (SOC) team, and virtual teams, I have ensured high-level SLAs, IT emergency concepts, SOPs, and IT security policies. I have partnered with internal and external stakeholders to design and execute cutting-edge network and infrastructure technology solutions, and optimized transport, logistics, freight forwarding, and supply chain operations. I am motivated by the challenge of applying IT to solve complex business problems, and I strive to inspire and empower my teams to achieve remarkable results.
• Provisioning and managing IT infrastructure (compute, storage, backup, networking) for 45+ locations in 9 countries. • Develop and execute a long-term IT strategy aligned with business goals, identifying and prioritizing emerging technologies. • Overseeing the entire IT global infrastructure, ensuring optimal performance, security, and scalability of systems. • Leading and managing of global IT teams in North America and EMEA, setting performance standards and fostering a culture of innovation. • Implementing robust cybersecurity measures to protect sensitive data and systems. • Ensure high-quality IT services and support to global users, managing help desks and SLAs.
• Successful and on-schedule implementation of global Transport Management Solution (TMS & ERP) and standardized IT infrastructure landscape for the entire Americas Region • Implementation of global IT Standards and high-level SLA’s, IT Emergency Concepts, SOP’s, IT Security Policies, Mobile Device Management concepts and Cloud technologies • Creation of Americas region servicing Information Technology Servicedesk and NOC. Including multi-language skilled team setup. • Implementation of high availability Americas region servicing datacenter in Tier III+ colocation facility • Increased responsiveness and adherence to SLA terms with revitalized Help Desk operations, using ITIL standards and escalation models • CRM rollout covering Americas Region, platform-independent & web-based • VoIP communication coverage and interconnect locations throughout the Americas • Assembled highly regarded Atlanta based multilingual IT Service and Network Operations center servicing Americas Region, by selecting and ground-up training & developing high potential IT candidates. • Managing various dispersed IT teams throughout Americas region (USA, Mexico & Brazil), creating uniform SOPs and aligning with global IT department strategies of central IT department located in Germany. • Maintained 99.98% uptime through capacity planning, selection of multi-tiered enterprise technologies and use of virtualization technologies.
• Took lead in moving Citrix based terminal server applications to upgraded virtualized XenApp farm platform, creating streamlined applications deployment and cut cost through the increased use of IGEL thin-clients, showing direct results in savings through TCO. • Executed globally aimed and HQ lead initiative of ERP system roll-out SAP (FI) for United States. • Implemented various cloud-based IT security measures for email and internet security through Cisco and Barracuda Networks appliances and services. Minimizing threats due to outages and targeted attacks through, malware, viruses, DDoS attacks. • Spearheaded upgrade to high availability clustered Microsoft Exchange 2010 email and communications platform. Lead initiative to migrate all US and Mexican locations to Windows 7 and Windows 2012 server systems. • Implemented IT ticket system Helpspot. Implementing SLA’s and set support quality measures. Boosted support desk productivity by 18%, through using streamlined ITIL based support handling.
• Covered IT project management & systems administration and staff management roles, taking on high-level manager duties, including vendor negotiations, cost control and infrastructure buildouts. Developed terminal server based model (Citrix), utilizing server platforms, NAS, switching, firewalls, performance testing, segmentation, LAN/WAN, VPN, MPLS technologies. • Managed 7x24x365 data center operations and regional support for North Americas (USA, Mexico) for 20+ locations. • Implemented US wide AT&T AVPN MPLS platform with multi-layer failover architecture for 17+ locations, increasing network performance and reducing WAN downtimes dramatically.