St. Petersburg, Florida, United States
My current role at NexTech mandates the meticulous maintenance of daily infrastructure performance, which necessitates a keen eye for detail and unwavering commitment to efficiency. My approach is characterized by innovation and agility, as I continually identify and implement improvements to existing processes. Strategic foresight forms an integral part of my responsibilities, allowing me to anticipate future capacity and scaling requirements, thereby ensuring seamless business operations. Confronted with novel challenges, I leverage my creative problem-solving skills to devise bespoke solutions. As a staunch advocate for DevOps best practices, I facilitate the harmonious interaction between development and operations, fostering an environment conducive to continuous integration and delivery. To bolster productivity and reduce manual intervention, I actively seek opportunities for automation. Utilizing an array of tools, I streamline processes, thereby maximizing the efficiency and reliability of our IT infrastructure.
Engaged in a dynamic collaboration with a team of proficient Cloud Architects, we are meticulously devising and implementing robust solutions to enhance our computing capacities. Our collective expertise enables us to deliver superior, tailored solutions that align perfectly with our evolving technological needs.
Collaborating with a skilled cohort of technologically-driven individuals, we endeavor to partake in volunteer initiatives that substantially benefit the Tampa Bay community. Concurrently, we actively promote career advancement for our members through strategic networking, furthering both individual growth and collective development within our dynamic technology sphere.
In a critical Corporate IT role, my team and I held end-to-end responsibility for addressing production issues across all products and internal functionalities, ensuring continuous service availability and smooth operations. Part of my diverse portfolio included managing security and compliance issues, organizing networking events, maintaining access/service accounts, and leading unique, high-impact projects. One notable project involved migrating over 3TB of data from a legacy claims system to a file storage software, Hyland. I harnessed the power of UiPath RPA bots, operating on dedicated virtual machines, to facilitate this migration. These bots operated tirelessly, transferring claim data from the file store to Hyland via secure SFTP protocols. This innovative solution, executed over a span of five months, culminated in successful migration and storage of all files into Hyland. Further, I configured intuitive navigation within Hyland, enabling internal employees to efficiently locate and access legacy claim data. This pivotal role empowered me to consistently deliver innovative solutions, ensuring the seamless functioning of our IT infrastructure.
Contributed significantly to the support and enhancement of large-scale auditing software. Collaborated with a team of highly skilled developers, I practiced executing several development projects. Leveraging my expertise and the collective intelligence of the team, we effectively drove technical advancements and delivered high-quality solutions. This experience honed my skills in software development, project and time management, and team collaboration within a high-stakes, fast-paced environment.
In my role as a part-time CapTel Service Specialist, I had the privilege of enhancing communication for individuals with hearing impairments by providing real-time phone conversation captions. Leveraging state-of-the-art voice-to-text software, I ensured clients received instant transcriptions of their conversations on a dedicated screen on their CapTel caption telephones. My responsibilities involved attentively listening to the dialogues, and meticulously repeating the conversation of the other party into a microphone. This precise task required me to harness my communication skills, empathy, and technical acumen, thus making a substantial difference in our clients' lives. However, following my relocation to St. Pete, the logistics of commuting to Tampa for my shifts became increasingly challenging. Despite the valuable experiences and incentives offered by the part-time role, the practical difficulties in maintaining the commute necessitated a transition.