Charlotte, North Carolina, United States
Extremely capable and able to quickly adapt to the needs of the organization, with over 18 years’ experience working with diverse teams both as a contributor and leader. Self-motivated with the ability to excel in a fast-paced environment. Communicates effectively at all levels of the organization. Able to read and understand complex technical manuals. Understanding North Carolina’s laws, legal system, and court processes. Simultaneously manages multiple tasks, prioritize objectives, and maintains day-to-day operations without losing focus of the organizational goals. Process information objectively to make a reasoned judgment decision. Evaluating data, fact patterns, and research findings to provide formal recommendations. Able to articulate ideas and tailor the message to the specific audiences.
Responsible for ensuring the care and safety of the aircraft. Overseeing daily maintenance, identifying malfunctions and replacing parts, conducting inspections and maintaining records. • Comprehend complex maintenance manuals specific to each aircraft. • Identify possible defects through testing and troubleshooting. • Interacted with organizational department heads, developing working relationship, providing updates aircraft status updates. • Facilitating and coordinating scheduled and unscheduled maintenance between maintainers and sections. • Quickly adapted to a change in Aircraft frame when the unit changed from the C-130 to C17. Volunteered for advance training and additional joint assignments in order to learn and understand new maintenance requirements.
Support customers by effectively interfacing with customer and technicians in repairing equipment and planning maintenance as needed. Evaluate and make recommendations regarding required repairs or inspections. Maintains rapports with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements. Documents service and installation actions by completing forms, reports and inspection reports. Builds and maintains customer confidence by maintaining good response time, informing customer of problems, and completing the job in a timely and efficient manner. Confirm job completion and perform billing and invoicing.
Performs administrative duties required during the intake and processing of detainees. Conducts detainee checks, monitor surveillance for security, deescalate crisis situation through the lease evasive method possible, with the use of persuasive communications. • Able to read and understand court documentation, write incident reports / daily logs and conduct routine inspections. • Knowledge and understanding of North Carolina laws and court systems. • Evaluating situation to determine the best method to mitigate risks. • Making decisions under extreme pressure, in some cases with minimal information available. • Ensuring the security and safety of both detainees and officers. • Member of the Direct Action Response Team, selected and passed the indoctrination/training. Tactical team activated during crisis situation in the jail system.