Cracow, Małopolskie, Poland
I work at the intersection of Salesforce and AI automation. My focus is building intelligent systems that eliminate manual work by deploying AI agents, designing data pipelines, and integrating LLMs directly into Salesforce to enable Sales, Customer Success, Marketing, Finance, Professional Services teams can operate faster and with less friction. Over the past few years I've moved from the more "Traditional" Salesforce administration into something harder to categorise: I'm the person who connects the CRM to the AI layer. This mainly entails connecting systems at the API & MCP level, engineering prompts for production LLM deployments, building automation pipelines and business processes that hold up at enterprise scale. Some of what I've shipped: Custom AI agents built on the Anthropic Claude API, integrated into Salesforce to interpret org structure, surface configuration issues, and debug Apex errors in natural language. A Workato & Slack-based support bot that lets Sales and Support users query Salesforce processes conversationally — cutting first-line ticket volume without adding headcount. GDPR-compliant data pipelines feeding AI-generated signals (sentiment logs, ticket classifications, churn indicators) back into Salesforce as actionable CRM data. I also do the platform work that makes all of this possible — CPQ management, Flow automation, multi-system integrations, Data Quality and System validations, security architecture, business process automation — because you can't build reliable AI automation on top of a messy Salesforce org. Salesforce Certified Advanced Administrator · Salesforce Certified Administrator · CSPO
Salesforce and AI Automation specialist — technical bridge between CRM and AI layer across Sales, Revenue Ops, Customer Success, Marketing, Finance, and Professional Services (200+ users). Managing end-to-end user support via Jira: resolving login issues, SSO/MFA conflicts, permission set problems, and CPQ quote failures — fast triage, clear communication, and documented resolution Delivering production incident response across GTM automations: monitoring Flow error alerts and Apex failure emails daily; resolving issues across standard and custom object flows Owning problem management and root cause analysis: resolving Apex batch job failures, Workato/CPQ integration failures, and Flow errors — documenting fixes in Confluence to prevent recurrence Leading SSO enforcement and security hardening: User Access Policies, Device Activation, and Connected Apps security audit with full rollout and governance documentation Managing integrations across Zendesk, Workato, YayPay, DocuSign, Marketo, Salesloft, Ringlead, SurveyMonkey and Zoominfo Managing CPQ Quote-to-Cash end-to-end: product rules, price rules, advanced approvals, and rebuilding the Q2C workflow for seamless CPQ-to-NetSuite processing Running ongoing data quality programmes: bulk updates via Data Loader, field usage audits, object deprecation, and removal of obsolete managed packages Building and deploying a custom AI agent using the Anthropic Claude API integrated into Salesforce — interprets org structure, debugs Apex errors, and delivers configuration recommendations in natural language Running a Workato + Slack support bot enabling users to query Salesforce processes conversationally — cutting first-line ticket volume without adding headcount Designing GDPR-compliant data pipelines for AI-generated signals (sentiment logs, ticket classifications, churn indicators) feeding back into Salesforce as actionable CRM data