Towcester, England, United Kingdom
I bring a diverse professional background with experience across multiple sectors, including retail, hospitality, debt collection and credit management, as well as public sector planning. This breadth of exposure has equipped me with strong interpersonal, problem-solving, and organisational skills, alongside the ability to adapt quickly to different environments and stakeholder needs. I have developed a solid understanding of customer service excellence, financial processes, and strategic planning, allowing me to contribute effectively in both customer-facing and operational roles. I am particularly driven by opportunities that enable me to apply this cross-sector experience to deliver practical solutions and support continuous improvement.
It is my responsibility to provide advice to the public, developers, agents, Members, other departments of the Council on all Development Management matters, from the provision of appropriate pre-application advice and the effective and efficient processing of minor planning applications to applications for planning permission and all other related consents. I am also responsible for handling a case load of 40+ applications and issuing their decisions.
In my role as Senior Technical Support Officer I undertook the same tasks as my previous role along with the additional tasks of validating applications, supporting the Technical Support Manager, and I was solely responsible for dealing with the administration of planning appeals and liaising with the planning inspectorate, the planning officers and applicants.
It was my role provide high quality communication and technical advice to customers, the public, both internal and external stakeholders to ensure a high quality, consistent and efficient support for the effective administration and performance management of the Planning Service. Other tasks included the registration of planning applications within service level agreements and adhering to GDPR compliance, provide administrative support to planning officers and the planning department.
My role requires me to establish and maintain a professional relationship with a portfolio of clients and their customers. This had me organise and prioritise my own workload within agreed timelines and service level agreements ensuring full compliance with legal and internal procedures. Analysing ledgers to support and make recommendations regarding funding, produce accurate information ensuring decisions are made promptly. Contributing to team tasks and targets, working collaboratively with colleagues nationally.
I was responsible for handling a large volume of calls via a dialling system and manual calling process. Dealing with customers in an array of circumstances including vulnerable situations for debt recovery purposes. Ensuring full compliance with legal and internal procedures and working to specific standards on behalf of different clients.
My role as a manager within a busy 128 room hotel was to ensure that the hotel is run to high standards and adhere to high levels of customer service ensuring that guests are happy and content with their stay. I was responsible for delegating appropriate tasks and actions to a team and conducting 1:1’s to ensure they were working effectively and efficiently and supporting them where needed. Managing the running of the restaurant for both breakfast and dinner, making sure that all customers are happy and the smooth running of the kitchen.