Alexander Becker

About

Experience

• Deutsche Bank (8 yrs 9 mos)
  • Project & Change Execution Manager
    Feb 2024 - Present · 2 yrs 5 mos

  • Lead Analytics Analyst AFC Modelling
    Sep 2021 - Feb 2024 · 2 yrs 6 mos

  • Testmanager OCR/RPA
    Dec 2019 - Sep 2021 · 1 yr 10 mos

• Head of Central IT Control Room, IT-Incident Management at BCB AG
  Jan 2015 - Sep 2017 · 2 yrs 9 mos

  - managing a team of operations specialists - point of contact for business escalations - IT-Incident Management for Deutsche Bank AG and Postbank AG - acting interface between IT and business / operations - communication and reporting of IT-incidents to business stakeholders and senior management

• Teammanager - Communication Center at Deutsche Bank
  Aug 2011 - Nov 2014 · 3 yrs 4 mos

  - managing a team of call center agents - employee coaching and developement - taking ownership of customer escalations - recruiting - project management

• Blizzard Entertainment (Velizy, France)
  • Senior Customer Support Representative
    Oct 2007 - Jul 2011 · 3 yrs 10 mos

    - managing a team of customer support representatives, in-game Service - employee coaching and developement - taking ownership of customer escalations - queue management / production control - recruitment, pre-selection of candidates and conduct of job interviews

  • Customer Support Representative
    Mar 2006 - Sep 2007 · 1 yr 7 mos

    - first-level customer support, in-game service for the Blizzard title World of Warcraft

• Multimedia Producer at selfemployed
  Jul 2005 - Feb 2006 · 8 mos

  - screendesign for Websites and web-based applications - logo and CI design