Medina, Ohio, United States
Sr. Account Manager that supports Business Clients in the Cleveland area. I am dedicated to building, proposing, and implementing strategic solutions for Verizon Business customers including: - Mobile Devices - Internet Connectivity - Mobile Device Management - Network & Mobile Security - Fleet Solutions Our vision for a partnership includes providing a complete and cost-effective solution to create an efficient workforce so our business partners can focus on what they do best! Implementing technology projects takes seamless communication and execution. I have extensive experience leading organizations thru these transformational projects, while in turn delivering impactful solutions to their organizations. Please feel free contacting me directly at [email protected] or at 216-970-1835. All opinions are my own.
Responsible for end-to-end account management for a portfolio of business accounts in the Greater Cleveland area. Responsible for acquiring, retaining, and developing existing and new business by identifying customer needs and demonstrating the value of Verizon's full range of Telecom wireless products and services. -One Talk -Primary & Secondary Fixed Wireless Access -VOIP w/ wireless integration -Wireline -VZ Connect Vehicle Tracking and Asset Management
Developed professional relationships with potential and current clients. I became a trusted consultant in optimizing daily workflow while keeping customer needs and budget in mind. Becoming a Sharp Multifunction Digital Systems Gold Certified expert allowed me to seamlessly implement office solutions from beginning to beyond installation with continued training.
Communicated with consumers regarding financial debt. I created and cultivated relationships helping clients find the solution that best suited their needs. Meticulously following client cases from beginning to end of programs to ensure customer satisfaction through resolve.
Worked with retailers like Verizon, AT&T, and Sprint as well as a the majority of prepaid carriers. I engaged with customers to figure out the best solution for them: -Basic Upgrade -Adding a Line -Switching carriers -Finding the best plan that makes sense for them and their families
Trained on the DirecTV/AT&T Campaign as an authorized reseller. Created relationships quickly, with a focus on net new accounts. I helped customers in a retail setting with a cost analysis of their current cable/internet spend. Keeping needs in mind I provided value through special promotions and product/service offerings.