London, England, United Kingdom
Visionary results driven, dynamic leader specialising in leading cross functional teams within large & complex government facing environments. inspirational & impactful with exceptional EQ and executive board experience. Focused on cultivating powerful relationships with clients, stakeholders & colleagues. Empathetic , energetic, decisive & creative with excellent interpersonal skills and the ability to communicate effectively at all levels. A proven track record of delivery; growth and retention, business transformation & change, P&L enhancement, strategic pivots, exceptional operational skills, optimising teams ,first class client relationships based on integrity, collaboration, adaptability & engagement. 100% retention rate spanning 28 years.
Senior compassionate leader responsible for leading Serco health portfolio in England. Shaping & enhancing a business of scale and complexity. Large portfolio of TFM (PFI/non PFI) health contracts in excess of £180m SRO - Serco health workforce management (WFM ) programme Delivering ; Sustainable growth Impact partnerships Margin enhancement Retention strategies Building high performing teams Equitable customer relations Cabinet office interface Solution Standardisation Business optimisation & Productivity Organisational transformation Leadership coaching & mentoring Risk management & Compliance Centre of best practice
Working as part of the health leadership executive management team directly Responsible for £85m+ Integrated FM and FM health contracts. SRO - Serco health WFM programme
Responsible for multiple soft FM & retail contracts within a healthcare & PFI environment Specialising in stakeholder & client interface, client & business retention, organic growth, P&L, lean productivity, delivering change management, innovation & cultural change programmes. • Retention - securing contracts worth £250m tcv • Innovating - health & wellbeing strategies & PHE interface that meet & exceed clients CBI • Shaping - building effective 'winning' leadership & management teams • Retail - specialist inc Costa, branded restaurants and business start up's • Commercial acumen - proven track record of turnover & margin enhancement on multiple contracts/accounts • Compass Group - 'tailored for you' leadership talent programme 2015-16 • Growth - new business, organic growth and retention objectives achieved • Strategic - delivery of cultural change programme • Winner - Medirest - outstanding contribution to business retention 2015 • Winner - Medirest - FM leader of the year 2016
Responsible for a large outsourced soft FM multi service contract within an healthcare environment. • Secured 2 x contract retentions £138m (NBV) • Drove top line and bottom line growth delivering operating margins in excess of 20% • Enhancement of client relationships leading to 10 year contract award
Operational & Strategic lead for a burgeoning health & fitness chain driving growth through acquisition, retention and sales.
Responsible for a sport & leisure outsourcing, gym & PFI business covering in excess of 28 locations & multiple contracts • Delivery of strategic PFI projects for Breckland, Tower hamlets & Cherwell local authorities • Growth via new business - west Berkshire, Kettering & Cherwell local authorities • 100% retention rate • organic growth, turnover & operating margin enhancement • strategic delivery of change management programme to over 1600 staff