Aylesford, England, United Kingdom
Cybersecurity and IT professional with a proven ability to identify vulnerabilities, automate processes, and deliver secure, efficient solutions in dynamic environments. I specialize in proactive threat mitigation and operational excellence, drawing on hands-on experience in bug bounty programs and enterprise-level system management. My approach combines analytical rigor with practical execution to resolve complex technical challenges while maintaining high standards of performance under pressure. Key areas of expertise and impact include: Vulnerability Discovery & Reporting — Actively participated in HackerOne bug bounty programs, identifying and responsibly disclosing critical vulnerabilities to leading global organizations, contributing to enhanced security postures. Database & Scripting Proficiency — Designed and implemented robust SQL databases; developed PowerShell scripts to automate administrative tasks and streamline operations. Monitoring & Infrastructure — Configured and deployed Zabbix for comprehensive system monitoring, enabling rapid detection and response to performance issues. AI & Process Optimization — Leveraged xAI, Claude and machine learning techniques to automate workflows, improve efficiency, and support data-driven decision-making. I excel in collaborative settings, fostering strong relationships with cross-functional teams, stakeholders, and clients through clear communication and a solutions-oriented mindset. Committed to continuous professional development, I remain attuned to emerging technologies in cybersecurity, automation, and artificial intelligence. I welcome connections with fellow professionals, organizations, or innovators interested in cybersecurity, IT operations, vulnerability management, or AI-enhanced efficiencies. Let us explore potential synergies.
As a Senior IT Technician NSM, deployment and management of network monitoring systems, enhancing operational efficiency and security across client networks. I specialize in automating complex IT tasks using PowerShell, reducing manual efforts and improving system reliability. My role also involves conducting thorough penetration tests, analyzing vulnerabilities, and implementing strategic security measures to fortify our infrastructure. Key Contributions: Project Management: Directed the full lifecycle of monitoring system deployments, from initial planning to execution, ensuring alignment with client needs and business objectives. IT Automation: Developed and implemented PowerShell scripts for automating service management, user provisioning, and system diagnostics, achieving a significant reduction in response times and operational costs. Cybersecurity Initiatives: Led penetration testing efforts, identified critical security gaps, and spearheaded the integration of robust security protocols and fixes, substantially enhancing system defenses. Technology Implementation: Proficient in utilizing Microsoft Intune and GPOs to manage device configurations and enforce security policies effectively. Cloud Migration: Managed seamless transitions from Exchange to Office 365, optimizing collaboration tools and cloud capabilities for various clients.
- Desktop Support (Phone/Remote Access) - Blackberry Support (Server/Handheld/Migration) - Firewall Support (Watchguard/Checkpoint) - Backup Software Support (Symantec BackupExec/ArcServe) - Citrix Support - On-Site Support (Desktop/Server) - SQL Support & Design - Exchange 2003/2007/2010 (Server Installs, Administration) - Mac Support (Server Installs, Desktop Support) - Supporting 3rd Party Applications
- Active Directory, Exchange 2003 Support - Remote/Onsite visits to resolve issues - Documenting Environments - Network Migrations - Providing support to Servers/Desktops/Mobile Devices - Supporting 3rd party applications - Citrix Support - Supporting Phone systems (Avaya) - Providing quotes for clients
- Call Logging Via A Windows Based Logging System G2+ And Remedy - Meeting The SLA’s that Telewest set Fujitsu - Good Telephone Manor (Call Training Involved) - Team Worker Helping Colleagues with various issues - Escalations to various departments across the UK - Shift Work 8am – 12pm, ability to cope with various shift times