Southampton, England, United Kingdom
An experienced Logistics Manager within high-tech industries, producing work of a consistently high, professional standard with integrity. Enthusiastic and willing to adapt to new challenging situations with an appetite to learn, progress and perform with excellence. Motivated and calm under pressure as demonstrated within a range of environments. Key Skills: Knowledge and managerial experience of a wide spectrum of operations such as Inventory Management, Stock Control, Export Compliance, Warehousing and Recruitment. Good problem solving skills with the ability to think quickly, logically and analytically. Leadership and Management experience. My approach is to motivate, mentor and encourage personal development. Proficient with logistics IT systems and full Microsoft Office suite. Proven customer care skills, dealing effectively with queries within a service led environment. Knowledge and experience in delivering Continuous Improvement and Lean Six Sigma processes to Yellow Belt standard. PRINCE2 Practitioner accredited. ITIL® 4 Foundation accredited.
KEY RESPONSIBILITIES: Leading a team of 5 staff, managing the day-to-day logistics operations for smart metering and EV across the UK, ensuring the effective asset delivery from our 3rd Party warehouse provider to the operative via a network of lockers. Over 2 million items picked and delivered in 2023 monitored against set KPIs. KEY ACHIEVEMENTS Identified potential to reduce unused asset meter returns being sent from operatives in the field within a specific area. By changing the model from a push to pull stock replenishment, we saw a 96.48% reduction in unused returns with an approx. saving of £40,805.76 per year in transport costs. Project Lead to transition field operative locker solution from Pelipod to Bybox. 851 operatives successfully moved into 516 lockers nationwide within required deadline whilst keeping the Smart Metering logistics solution fully operational. Project Lead to rollout the CEF Click & Collect App to 466 field operatives, allowing them to order consumable items from a tailored catalogue within 48 hours to any CEF branch. This cut waiting and travel times with more consistent pricing via a centralised stock management model rather by local branch. The App was released to the field over 3 tranches with a set of communications, training packages and login details leading up to each go live date. Put in place a weekly field locker optimisation task within my team, the result of which has lead to approx yearly saving of £264,238 in 2024 alone and resulting in a more efficient locker network system. In 2024, 595 pallets of equipment held at our third party warehouse either pushed to the field, disposed or gifted to local charities upon review in line with objective to drive down storage costs. This reduction approximately equated to £112,931 worth of savings per year. A governance process also set in place for final sign-off along with regular pallet holding reviews taking place to drive further efficiency.
KEY RESPONSIBILITIES: Manage and lead a team of 22 staff accountable for providing a professional and well-managed logistics and distribution service for the iSolutions IT support services. Monitoring and implementing business plans to ensure the continual improvement of the services offered and the equipment supplied. Responsible for the University IT Hardware budget, managing budget spending, forecast planning and hosting regular budget holder meetings with Finance. Responsible for an estate of over 1200 student computing learning stations across the University. Scheduling yearly software upgrades, five yearly life cycle replacements and weekly maintenance checks to prevent machine downtime. KEY ACHIEVEMENTS Future Ways of Working Project hardware lead. Sourcing IT hot desk equipment through approved suppliers. Executing the delivery, scheduling and installation of equipment within office spaces. Engaging with customers and providing IT solutions to meet their needs. 320 hot desks installed to date and delivered on schedule, achieved within current staff headcount. 15 Common Learning Spaces upgraded, approx 239 machines, during 2022 and double the amount usually achieved within a calendar year due to COVID legacy. Direct impact for students = Faster High Spec machines and customer experience. New Building IT Equipment Projects (Lloyds and SJM) – Setting a new standard, from liaising with customers and FWOW feedback, then working with procurement to ensure equipment was secured and ready for phase 1 rollouts all within a few months. Also securing temporary storage space in these locations for the purchased IT equipment.
KEY RESPONSIBILITIES: Manage a team of 4 staff accountable for providing a professional and well-managed logistics and distribution service for the iSolutions IT support services. Monitoring and implementing business plans to ensure the continual improvement of the services offered and the equipment supplied. Acting delegate to the Team Manager, accountable for 16 staff and budget approvals. KEY ACHIEVEMENTS Acted as the Project Manager for the University IT Provision Hardware project. Liaising the key suppliers to source and secure 2.5 million pounds worth of equipment required for 1,000 staff members, approximately 1,500 hot desks across the University and life cycle replacements. Developed, planned and executed a five phase, ten week rollout programme for staff to collect their allocated equipment via an online booking tool Microsoft Bookings. The project achieved it's 80% allocation success rate. Managed the development of stock holding visibility of IT assets held within iSolutions Stores onto an ERP system, allowing stock holding visibility across the department and enabling the ability to effectively monitor stock levels thus creating the opportunity to create and implement a stock audit programme. Identified and led a Lean Yellow Belt project to develop the ability to asset track IT monitors throughout the product life cycle within the organisation, enabling the tracking of an average of £96,440.40 worth of assets per year. Took leadership over installing a system of regular one-to-ones, six monthly reviews and appraisals for staff within my team, improving communication, setting key objectives, nurturing staff development and supporting staff project improvements. Identified an opportunity to return Apple IT waste products back to a key supplier for financial gain. Through a Lean Yellow Belt project, liaised with key stakeholders to drive new process changes with a projected saving of £15,125.76 per year based on previously disposed equipment.
KEY RESPONSIBILITIES: Accountable for developing, implementing and managing the logistics, Imports and Exports strategy and processes required to support Aquila Air Traffic Management Systems for Project Marshal. Author of the Aquila Export Compliance Procedure to ensure best practices are illustrated and provide effective guidance to comply with UK and International law relating to strategic controls. Identify, apply and manage UK Export Control Licences to ensure Aquila comply to UK Government regulations. KEY ACHIEVEMENTS: Registered Aquila with a SPIRE and SNAP-R accounts through the UK Export Control Organisation and the U.S. Department of Commerce . Once granted, Aquila were able to submit UK and U.S. export licences. Working with IT Systems, developed an online tool for Travel Booking transitioning from an old Word Document format. The system was developed to include Export Control requirements, IT Security and GDPR. The system is also an automated process, sending notifications for Line Manager, Export Control Officer and the travel agency. Engaged with suppliers for the export control status for all the New System Marshall spares. This was achieved by informing the supplier of the importance to Aquila for the information, then requesting the completion of an Commodity Export Classification Certificate (CECC). This information was then transferred onto a data base and CECCs uploaded for future reference. Worked with Key Stakeholders in the business to review the Marshall Schedule 8 list of legacy assets. To form a conclusion, information was requested from system suppliers and an internal exercise conducted to Self-Sentence risk with the relevant Technical System Managers. Then, engaged with the MoD International Relations Group to submit an application for transfer of ownership that was submitted to the British Embassy in Washington for approval from the U.S Government.
KEY RESPONSIBILITIES: Accountable for developing, implementing and managing the logistics strategy and processes required to support the new Air Traffic Management Systems through the transition phase. Responsible for the Inventory Management processes to ensure Aquila records reflects accurate spares holding and repair cycle with external agents. The implementation and management of six UK Regional Stores within the UK and three overseas. Liaising with the MoD to identify suitable stores locations within MoD sites to enable effective system support. Responsible for the new systems spares integration worth £5.5m. Liaising with external suppliers to provide spares in line with the new Air Traffic Management Systems being installed on MoD sites, ensuring logistical support is provided for effective service delivery. Author of the Aquila Logistics User Guide to ensure systems and processes are in place to support the logistics management practices. KEY ACHIEVEMENTS: Successfully established three UK Regional Stores within MoD airfields that include RAF Brize Norton, RAF Lossiemouth and RNAS Yeovilton by identifying suitable stores, requesting their lease and the mobilisation of spares in support of systems installation. Development and implementation of an effective Stock Audit processes to ensure the integrity of spares worth £5.5m are accounted, and introduced a process for new system spares Software upgrades by liaising with key stakeholders. Developed and maintained an effective repair monitoring system to ensure defective assets are repaired within Asset Support Contractor timescales thus increasing asset availability rate. Successfully integrated and maintained inventory management for over 2500 assets, across 10 system types, into Aquila by liaising closely with suppliers and internal stakeholders to meet key customer (MoD) milestones.
Conducting all aspects of the recruitment process for the Royal Air Force in the South East area of England. KEY RESPONSIBILITIES: Deputy office manager responsible for leading a team of 4 recruiters, maintaining and driving performance levels necessary to meet the business objectives of Royal Air Force Recruiting within the South-East area. Conduct Selection Interviews to recruit forward-thinking, well-motivated and highly able candidates who are representative of the society we serve. Manage and maintain candidate relations and tutoring. Conduct, plan and coordinate RAF Career Events within the local community and educational services. Develop marketing and recruitment resources to increase career opportunity awareness whilst optimising the return of public spending. Delivering career presentations, offering an insight into the RAF and providing careers advice to increase candidate satisfaction. Manage and coordinate the use of the military fleet vehicles. KEY ACHIEVEMENTS: Successfully processed over 650 applications, conducted 57 interviews of which 18 successfully entered service within the 15/16 financial year. Conduct, plan and coordinate RAF Career Events within the local community and educational services. Most recently being the point of contact to develop the RAF involvement for the Armed Forces Day at the Ageas Bowl Cricket event. Developed a marketing and recruitment campaign with Capital Radio to increase career opportunity awareness whilst optimising the return of public investment.
RAF Odiham is comprised of three Chinook squadrons that are capable of rapid mobilisation for deployment to operational theatres ranging from the arctic to the desert, delivering either troops and or support equipment. KEY RESPONSIBILITIES: Secondary Accounts - Responsible for managing all operations within Secondary Accounts and Engineering Stores, which included £126m of equipment assets held on inventory and leading a team of 22 personnel across all Account operations. Priority Progression Cell Supervisor - Whilst deployed in Afghanistan , I was responsible for priority demands for all rotary aircraft in the country for the UK military. KEY ACHIEVEMENTS: Researched and developed an extensive list of all asset classifications to be disseminated to the engineers at RAF Odiham and Afghanistan. This approach reduced the amount of incorrect asset classifications being returned by 50%, thus dramatically decreasing double handling and improving repair times of mission critical spares. Developed a demand solution to decrease the amount of assets being held on aircraft inventory. By implementing a unique engineering references to all demands and hastening methods, reduced the average return time from 10 to 5 days. This resulted in the decrease of repair loop timescales and an increase of serviceable assets in stock. Conducted an investigation into discrepancies in stock holdings, by exploring areas beyond the normal scope of search, and saved the Royal Air Force £36,581. Programme managed the new Stock Control system, creating local work procedures and implementing a stock control team rotor to ensure the integrity of assets held on station worth £146m. Planned and hosted a National Audit Office team visit, producing reports and assisting them with their investigations into the financial integrity of station assets worth an estimated £272m.
Home to the C-130 Hercules transport aircraft, RAF Lyneham was the Royal Air Force's principal Transport hub and was renowned for being the "gateway" between the United Kingdom and beyond. KEY RESPONSIBILITIES: Receipt and Despatch - Ensuring all consignments destined for UK and overseas locations adhere to the relevant supply pipeline times. Ensure outbound consignments adhered to Dangerous Good regulations for both Air and Land transport. Ensure all consignments destined for overseas locations have correctly completed Air Way Bills. Deal rapidly and effectively with all inbound freight movements. Aviation Fuels - Carried out the receipt, storage, issue and accounting for all fuels. Conducted quality control checks and tests on all aviation fuel for airworthiness. Managing Bulk Fuel Inventory Systems. Provided duty support for the Station Hazardous Spill and Crash Disaster plans when required. Generic Logistics Focal Point - Action and processed logistical ground support requests for all overseas military operations, conducting demand progression and providing delivery dates in line with the required supply pipeline times. KEY ACHIEVEMENTS: Whilst working within Non-Codified Manual Demands, reduced the amount of outstanding demands from 800 to 200 (75%). This was achieved by re-negotiating and liaising with the customers needs, building contractor relationships, developing a more robust work procedures and staff training. Was the first junior rank for 10 years to be used as a acting management role in the prestigious Logistic Operations post, working within the Station Operations room amongst senior trade specialists in support of global military operations.
Responsible for the manufacturing of double glazed doors and windows to customer specification whilst adhering to required delivery dates.