London Area, United Kingdom
Nearly 10 years’ experience in Employee Engagement with a reputation for excellence, professionalism, and achieving high-quality results in challenging situations. I combine a passionate, versatile, and future-focused approach, with a comprehensive skill set as a highly effective Engagement specialist who has a genuine desire for people to enjoy their jobs, have meaningful development and feel valued in their role. Expertise includes Performance Management process design, Wellbeing, Diversity and Inclusion, data analysis, onboarding, people management, and senior stakeholder engagement. I am quickly able to communicate and influence decisions at all levels, combining clear action plans, data analytics and strategic understanding.
Working on a wide range of topics, including Employee Engagement, culture change, Performance Management, Diversity, Wellbeing, L&D and stakeholder management. Key Achievements • Using data to drive real change within an organisation, including understand the relationship between managers, line reports and senior leadership. The role of good communications and key drivers and influences on the colleague life cycle. • Creating a more equal Performance Management process. Ensuring a fair playing field with objectives and goals firmly aligned to organisational needs. • Making sure everyone is able to grow and achieve. Working with data and colleagues from all protected characterises to understand personal and structural barriers to personal development and growth. • Influencing stakeholders at all levels of the organisation. Regularly working with Directors, Executive directors, the CEO and the Board to help them make informed decisions that enhance organisational culture. • Being a people manager who aims to develop their team for the next stage of their careers and helping other managers do the same. • Ensuring all colleagues have a voice within our organisation. Including direct and indirect feedback mechanisms, employee groups, surveys and other dedicated channels. • Embedding the Behaviours, so they aren’t just writing on a wall – they are something that people see, and do, every day. Including looking at their role in the recruitment process, performance, reward and learning. • Creating Learning to help managers and colleagues thrive. A wide range of learning materials focusing on personal and team development, as well as specialised skills and Diversity and Inclusion.
In-house consultancy role focusing on understanding local Engagement levels, key drivers and culture to create great environments that encourage and empower people to do their best work. Key Achievements: • Responsible for the development and implementation of a data focused employee insight strategy. Evolving the programme from an annual employee survey to a comprehensive approach that understands and accurately measures key moments from across a colleague’s time with the business (Joining, leaving, promotions, development and life events) • Using communication channels and key stakeholders to ensure the business didn’t just focus on Engagement, but understood the importance of the whole employee experience, including how colleague think, feel and act in relation to culture, technology, decision making and personal development • Understanding that in a global business each area has its own challenges and key drivers of experience. Driving teams to create individual actions plans that focus on the unique challenges and sharing best practise from across the organisation • Introducing enhanced analytics to the function, working with department heads to help them understand how we can use data to better understand how we should deliver change programs, development courses and find internal influencers • Representing the company at external events, presenting at industry conferences and sitting on advisory boards to share best practise and discussing research on the future of work and Engagement • Working with colleague networks across the organisation to help them develop inclusion strategy’s and delivering co-operative research on barriers to progression and experience within protected groups
Strategic Supply Chain role focusing on streamlining inventory processes, ensuring availability and driving environmental awareness across the function Key Achievements: • Developing processes to ensure accurate future sales forecasts, resolving short term stock issues and balancing current availability with future waste potential across the store estate • Managing the functions environmental programme, implementing new ways of encouraging participation in the company’s Plan A agenda and arranging away-days from teams to get involved in community projects • Sharing best practise on how to use historical data to predict future trends, including during peak seasons, product launches and promotional planning • Providing reporting, insight and communication to the wider business on forecast and inventory position, supplier management and delivery KPIs
Forming part of the management team responsible for the day to day running of the restaurant, customer queries and staff development Key Achievements: • Running team training and development programmes, helping to identify colleagues suitable for further development and ensuring basic skills training was regularly undertaken across the restaurant • Overseeing product ordering, supplier relationships and invoice management to ensure full availability • Providing outstanding customer service and resolving customer complaints