New Canaan, Connecticut, United States
With more than 25 years of experience managing customer relationships and customer success teams, I am passionate about delivering exceptional customer experience and value for our clients. I have a proven track record of meeting and exceeding customer expectations, and I am always looking for new ways to improve and enhance our customer success processes and practices. Sharing those practices with team members is my current focus, with the intent to develop teams who can ensure that our clients' needs are being met and the value of our platform is being realized, while ensuring the team environment is a strong, supportive one.
World Highway Media is a multimedia content generation company, and our flagship podcast, The Rock-N-Roll Show Podcast, is out now wherever you get your podcasts!
• Managed the Install Base Enterprise & Corporate Sales teams, overseeing 12 salespeople and 1 Sales Director. • Fostered a culture of professional development, enhancing team performance and individual growth. • Achieved 114% of the team’s 2025 sales quota, showcasing effective leadership and strategic planning.
• Led the Customer Sales & Retention team for the Americas, driving strategic initiatives to enhance customer engagement. • Achieved 110% of team sales target in 2022 and 104% in 2023, showcasing strong leadership and sales acumen. • Successfully met 101% of team retention target in 2022, demonstrating a commitment to customer satisfaction. • Contributed to SugarCRM's growth as a leading provider of customer relationship management solutions.