Salt Lake City Metropolitan Area
I am a Software Engineer with a bachelor’s degree in computer science from Neumont College of Computer Science, graduating with a 3.99 GPA. With a background that blends customer service skills with technical expertise, I bring a user-centered approach to developing maintainable, efficient solutions. At Cox Automotive, I contributed to the development of a .NET API deployed in AWS and wrote automated tests for our products, which improved QA workflows and ensured product reliability. At NICE CXone, I spearheaded a transition from Selenium to Playwright, improving test speed and robustness, and contributed to CryptoDCA, a project focused on building high-performance APIs and database schema in Golang and PostgreSQL for cryptocurrency trading. I am always eager to learn and grow, continually expanding my skills across technologies like C#, Java, JavaScript, Go, Docker, and AWS, as well as infrastructure management with Terraform. I thrive on tackling complex challenges and am driven to explore new opportunities to create impactful, user-focused solutions in the tech industry.
• Developed and implemented automated testing frameworks for Vindesking deals, ensuring seamless processing of vehicle deals from financing to contracting. • Redesigned legacy test logic using .NET and Selenium, adhering to SOLID principles to enhance maintainability and readability of the codebase. • Implemented CI/CD pipelines using GitHub Actions to automate daily test executions, reducing manual testing efforts by 75% and improving test reliability. • Achieved significant improvements in test reliability and efficiency, reducing test execution time by 30% and increasing the ease of maintaining and scaling the test suite.
• Developed and maintained API endpoints using Go, focusing on high-performance database interactions with PostgreSQL to support a crypto trading platform. • Deployed front-end and back-end systems to AWS using Elastic Kubernetes Service (EKS), automating infrastructure provisioning and deployment pipelines with Terraform. • Implemented a CI/CD pipeline that tests, builds, and pushes Docker containers to Amazon ECR, ensuring reliable and efficient deployments for the company's product.
• I excelled in resolving customer inquiries with efficiency and accuracy, handling a diverse array of issues from Nitro card sign-ups to rewards account adjustments. • Demonstrated exceptional problem-solving skills by quickly identifying and addressing customer issues, ensuring a seamless experience for users navigating our website and services. • Played a pivotal role in the Nitro escalations team, where I was responsible for rectifying backend account discrepancies, leading to improved customer access to Nitro accounts. • Spearheaded the documentation process, creating comprehensive records that enhanced team capability in providing consistent customer support. • Initiated and led a training program to expand the Nitro escalations team, fostering a collaborative environment and enhancing our service quality.
• Led a proof of concept to assess transitioning the QA framework from Selenium to Playwright. • Developed and executed essential test cases using .NET and Playwright, showcasing improved testing capabilities. • Presented findings to the QA team, highlighting benefits such as enhanced test speed and code maintainability. • Collaborated with team members to explore integration strategies, fostering a smoother potential transition.
• I navigated the complexities of customer service with a regulatory twist, adeptly managing inbound calls to assist customers with their contact lens orders. • Ensured legal compliance by meticulously helping customers submit or update their contact lens prescriptions, liaising with doctors’ offices when necessary. • Streamlined the prescription verification process, significantly reducing wait times and enhancing customer satisfaction. • Spearheaded the documentation process, creating comprehensive records that enhanced team capability in providing consistent customer support. • My commitment to detailed documentation and proactive problem-solving not only met but often exceeded customer expectations, fostering trust and loyalty to the brand.