Ridgeland, Mississippi, United States
I have over twelve years of customer service related experience and several years of managerial experience in the restaurant industry. I have always excelled at the task at hand with a friendly smile and hard work, while remaining professional. My goals are to be successful in every aspect of my life as long as I am able, working towards being more stable and able to afford a good life. Any job I will put forth my best effort into it and am willing to do what is necessary to help reach my goal. Also I love to learn, so I'm always willing to try new things
I supported the daily operations of the RTA department; focusing on workforce management, scheduling Service level optimization and exceptional reporting and productivity.
I reported to the General Manager. I was responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards. I also had responsibilities including the focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs.