About
Hey! I am Alex Casillas, the Director of Client Success at Life Agent Launch, a marketing agency helping life and health insurance agents scale through high-quality lead generation and proven systems.
I oversee client relationships, retention, and performance—focused on helping agents not just generate leads, but convert and grow consistently. Having grown within the company from a customer support role into leadership, I bring a deep understanding of both client needs and the systems that drive results.
Experienced in CRM strategy (GoHighLevel), automation, and lead flow optimization, I’m passionate about building processes that improve client success and long-term growth.
Experience
-
Life Agent Launch (Remote)
-
Director of Customer Success
Mar 2026 - Present · 4 mos
-
Customer Success Specialist
Apr 2024 - Mar 2026 · 2 yrs
-
Ella T. Grasso Southeastern Technical High School (On-site)
-
Lead Varsity Basketball Assistant
Mar 2025 - Present · 1 yr 4 mos
-
Varsity Basketball Assistant
Nov 2024 - Mar 2025 · 5 mos
-
Defensive Coordinator - Thames River Crusaders
Feb 2024 - Feb 2025 · 1 yr 1 mo
-
Yale New Haven Health (Westerly, Rhode Island, United States)
-
Public Safety Supervisor
Oct 2021 - Apr 2024 · 2 yrs 7 mos
-
Public Safety Officer
Apr 2020 - Oct 2021 · 1 yr 7 mos
-
Assistant Football Coach - Defensive Backs at Bacon Academy High School
Jan 2020 - Nov 2020 · 11 mos
-
Assistant Football Coach - Defensive Backs/ Wide Receivers at St. Bernard's School
May 2017 - Jan 2020 · 2 yrs 9 mos