Bournemouth, England, United Kingdom
Experienced Team Lead with a demonstrated history of working effectively across multiple industries. Strong information technology professional skilled in Business Process Improvement, Stakeholder Management, Change Management, Financial Services, and Contact Centers. CIPS level 3 qualified
Leading a team of procurement specialists to ensure effective stock management and timely delivery of goods
Leading the B2C team, building knowledge and performance to deliver a cost efficient, prestigious customer service experience
Held various roles - Apr 15 to June 17 as Team Leader in Credit Hire New Claims, leading two specialist teams dealing with new claims from a variety of referrers. Working as part of a wider team to develop the department. Liaising with the Sales Team and directly with referrers to resolve any issues and drive customer experience. Responsible for monthly referrer MI June 17- Sept 18, asked to lead the Authorised Hire team and then additionally the Loss Control team. Sept 18 to Feb 20, Team Leader in Business Support, responsible for a diverse team including Quality Assurance, Management Information, Sales Support, Invoicing and Training. Overhauled and extended the QA function. Managed the transition of the MI from Excel to Power BI. Documented and tightened the Sales Support role. Oversaw the expansion and formalisation of the onboarding process as well as initiating the creation of a Future Leader programme. Feb 20 - Asked to move back into Authorised Hire due to business need.