Dubai, United Arab Emirates
Luxury hospitality professional with over 5 years of experience delivering exceptional guest experiences in luxury hotels and fine dining restaurants across the UAE. Proven expertise in VIP guest relations, luxury service standards, team leadership, wine service, complaint resolution, and revenue generation. Recognized for outstanding upselling performance and successful pre- opening operations within internationally renowned hospitality brands. Passionate about creating memorable guest experiences while supporting operational excellence and developing high- performing teams. My passion is creating memorable guest journeys, building lasting relationships, and consistently exceeding expectations through attention to detail, professionalism, and genuine hospitality. I am currently open to opportunities in: • Restaurant Supervisor • Head Waiter / Captain • Luxury Guest Experience • Butler / Client Experience • Premium Banking Lounge • Airline Lounge Operations • Guest Relations Core Expertise: Luxury Hospitality Fine Dining Service Restaurant Operations VIP Guest Relations Guest Experience Wine Service Food & Wine Pairing Team Leadership Staff Training Service Recovery Complaint Resolution Upselling & Revenue Generation Guest Satisfaction Reservation Management POS Systems SOP Compliance Cross-functional Collaboration Time Management Attention to Detail I am always open to connecting with hospitality leaders, recruiters, and professionals who share a passion for delivering world-class guest experiences.
Delivered personalized VIP dining experiences within a high-end Asian fine dining environment. Assisted supervisors in leading daily restaurant operations and coordinating service flow. Conducted pre-shift briefings and supported service planning. Trained newly hired team members on luxury service standards. Built long-term relationships with returning VIP guests. Supported successful pre-opening and operational improvements. Restaurant Operations Team Leadership Guest Experience Hospitality Management Customer Service VIP service
Managed opening and closing procedures with accurate documentation Ensured SOP compliance, safety awareness, and smooth team coordination Handled guest complaints and performed effective service recovery Supported the successful pre-opening of a luxury beachfront restaurant by implementing operational standards and service procedures. Assisted management with onboarding, training, and mentoring new team members. Coordinated daily restaurant operations while ensuring exceptional guest experiences. Delivered personalized luxury service to international and VIP guests. Collaborated with culinary and management teams to maintain operational excellence. Maintained Forbes-inspired luxury hospitality standard
Delivered exceptional fine dining service within a luxury, high-volume restaurant environment. Anticipated guest preferences and provided personalized recommendations. Promoted premium wines and signature beverages to maximize revenue. Managed POS transactions accurately while maintaining service excellence. Collaborated with cross-functional teams to ensure smooth restaurant operations. Resolved guest concerns promptly while exceeding guest expectations.