Yangon, Myanmar
Highly motivated, self-directed PROFESSIONAL with 20 years’ experiences in programme management, maintaining end to end contact center infrastructure for most challenging government projects and commercial projects. Experienced in stakeholder management, vendor management, supervising personnel, implementation and relocation of contact centers with demonstrated strengths in tracking trends and implementing innovative ideas, and organizational management. Consistently appointed to lead technical teams, consultant teams and project teams responsible for Multimillion-Dollar projects.
Reporting to CTO, leading and managing Architecture Team, Systems & Devops Engineering and IT Operations. Responsible to optimize and restructure different teams/departments to improve interoperability. Oversee various aspects to improve Wave financial platform, not only from operation point of view, but also from engineering aspect, solution and architecture aspect.
Reported to SVP and managed major strategic accounts in FSI sector. Responsible for overall stakeholder management and program management with various stream and multiple projects under different accounts. Led and managed key programs and projects such as Datacenter relocation and migration program, network and security related projects and core banking integration projects.
Responsible to manage, build, maintain, and support Service Desk and Contact Centre infrastructure under Global Operations, EDMS. Support new business growth through latest technology and simplified Service Desk and Contact Centre solution for all customers across Commercial & Public Sector.
- Responsible for Infrastructure & Technology of Contact Centers within Global Support Center/Global Delivery of EDMS (Member of Singtel ICT Group) - Managing a team of highly experienced consultants supporting various contact centers.. - Managing a team of highly experienced consultants to support Pre-sales, Development and Post-sales activities related to Contact Center Solutions.
- Responsible for Infrastructure & Technology of Contact Centers within Global Support Center/Global Delivery of EDMS (Member of Singtel ICT Group) - Manage a team of highly experienced consultants to support Pre-sales, Development and Post-sales activities related to Contact Center Solutions. Infrastructure & Technology for Contract Centers includes - Customer Relationship Management Systems (CRM) - Contact Center Solution - IP Telephony - Interactive Voice Response Systems - Unified Communication Applications - Computer Telephony Integration