Spain
-Working in runtime team, mostly involved in backend or server issues within Windchill PDMLink product -Dealing with installation and rehosting issues, system configuration and maintenance issues or related to update, upgrade or migration problems -Specialized in performance cases -Handling cases related to vaulting & replication, queues, data corruption, Windchill Diagnostic Tools and Maintenance tasks -Supporting environments with JRE/Client, Database -SQL Server, LDAP integration, File Vault, Azure SQL Database, Microsoft Active Directory integration, Linux or Windows OS -Analyzing logs and reproducing issues for testing purposes in a virtual environment -Publishing high-quality public content after being promoted to KCS Publisher (KCS3) in just 4 months, contributing to the accuracy of PTC Knowledge Base articles
E-Series and StorageGRID
-Handling hardware and software issues -Supporting Hardware, Metrocluster, Core, OnCommand, SnapX and E-Series cases -Analazying logs -Dealing with virtual environments like VMware vsphere -Dealing with customers using SQL or Oracle plugins and Windows or Linux OS -Daily using command line interface to troubleshoot most of the issues -Offering guidance on best practice -Dealing with data loss scenarios and high business impact issues -Actively contributing to the creation of knowledge base articles -Having familiarity with support tools such as Jira, used for bugs or defects created
Employment Details: Joined the Siri Annotation Team as a Grading Data Analyst and progressing as an Expert Grading Data Analyst Responsibilities & Achievements: Listening and translating Siri audio files and ranking levels of Siri response Using business knowledge and analytical skills to evaluate responses against guidelines Prioritizing task keeping high level productivity
Educating users on how to maintain security and safety while using Airbnb responsibly Reviewing queued results in multiple high volume queues that prevent potential risks Working with Trust & Safety lead to develop and enhance internal policies and tools Investigating complex situations and potential fraud Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends Maintaining high levels of confidentiality while performing investigations Comprehensively documenting investigations Performing proactive calls to mitigate online fraud
Customer Service Specialist
Technical Help Desk ( 2nd level) involved in many areas related to iOS, MacOS, Account Security, iTunes and iTunes Store, billing issues. Official Apple Care outsourcing in Italy.