Greater Barcelona Metropolitan Area
Highly motivated, service oriented and organized people manager; able to manage the workload of a team by priorities basis and leading teams to successful implementation. Strong troubleshooting skills and a rational approach to problem management. Ability to work on my own initiative and as part of a team, excellent communication skills, experience in business & process analysis
• Product Manager in B2B area of a digital Energy Management and Monitoring platform (SGE), integrating consumption, efficiency, and reporting data. • Cross‑functional coordination with technology vendors and Operations / Production teams to ensure scalable product evolution, service availability, platform stability, and SLA compliance. • Close interaction with the Sales team, providing functional product support, contributing to offer design, and incorporating customer feedback into the product roadmap. • Definition of pricing models and billing logic for the SGE service, supporting the product monetization strategy. • Economic performance analysis, including cost, revenue, and profitability tracking, with data‑driven improvement proposals. • Functional validation of new releases, integrations, and performance improvements across the platform.
Main tasks and responsibilities: • Coordinating the customer care activity between 8 countries • Standardization of KPIs across countries • Implementation of a global dashboard for KPI • Analysis of results and proposal of implementations • Share the best practices between different countries to improve performance. • Control and follow-up of KPIs and SLAs management
Manager of a team of 5 people In charge of the technical assisistance activity of two service providers (up to 80 people) Cross service for 3 different areas: B2C, B2B, e-Mobility Control and follow-up of KPIs and SLAs
Coordinate, follow-up and control the daily activities of the Team (5 supervisors), ensure compliance with SLA and KPI for the client standards. Provide an high volume of reports with: daily, weekly and monthly deadline. Follow-up on complex incidents and ensure its resolution Supervise and develope new projects in collaboration with the client requests. Forecasting volume of calls for the providers and ensure a proper hours plan in order to reach the client SL Own integrity and governance of a system/software solution, including best practices for delivering services. Develop, deploy and support infrastructures, applications, software solutions and technology initiatives Support technical escalation of L3/advanced issues for problem resolution.