Sweden
Moving into Customer Support was another challenge but extremely exiciting. Changing jobs in my career is really paying off as I now have a very broad vision. One of the most important lesson for me is the "feedback" approach: only by giving and receiving feedbacks you can understand and, consequently, improve. I like a lot staying with my family, running, reading books.
The Head of Customer Support is accountable and responsible for efficient operation and management of Customer Support staff in accordance with strategies and directives issued by Global Services, PA Customer Support Service Delivery and based on Customer service business. The job includes Operational Management of all Customer Support resources, regardless of location in Region. Organization located in 5 different HUBs: SCM (Italy, Israel, Libya), Iberia, Maghreb, France, South East Europe. The Head of Customer Support in RMED is also accountable and responsible for the Financials related to this Business Line Main achievements: growth year on year during the assignment, both financially and operationally, culminated with the best ever financial and operative results in CS for RMED. T1C (Tier One Central) establishment in Kolkata (India), still serving the Region
Europe Market Supply Director (RMED, RECA, RWCE) Ericsson Telecommunications – Stockholm, Sweden Main achievement: creation of the Regional Order Desk in Tallinn, today serving EMEA geographical area (RMED, RWCE, RECA, RSSA, RMEA)