York, England, United Kingdom
Dedicated and multilingual professional with experience in customer-facing roles. Proven track record of leadership and teamwork in fast-paced environments. Skilled in communication, problem-solving, and adaptability.
Working for MedExpress, online pharmacy regarding patients querys Respond to customer emails using zendesk, indentify the issue and offer help in a timely and professional manner. Providing Information: Offer accurate and up-to-date information about products, services, policies, and procedures. Reduduced wait response by promptly responding to emails, allocating them to the relevant departments and closing tickets after issue is resolved.
Respond to incoming customer calls, indentify the issue and offer help in a timely and professional manner. Providing Information: Offer accurate and up-to date information about products, services, policies, and procedures. Upselling/Cross-Selling: Identify opportunities to promote additional products or services that meet customers' needs.
Greeting and serving guests. Take orders and serve food and beverages in a friendly and efficient manner. Assist with food preparation, such as preparing drinks, salads, or desserts. Ensure the dining area, including tables, chairs, and floors, is clean and organized.
Greeting all clients, initial assessment of their situation and directing them accordingly Scheduling and arranging appointments, meetings according to clients needs Entring client’s data in system and signposting. liaise between the advisor and their client.
Manage Schedules and Rosters: Create and manage staff schedules, ensuring adequate coverage and minimizing conflicts. Maintain High-Quality Beverages: Conduct regular quality checks on drinks, ensuring they meet the shop's standards. Process Transactions and Handle Cash: Manage cash handling, process transactions, and maintain accurate records.