North Las Vegas, Nevada, United States
I am currently in search of a full time remote position . Data entry and customer service. I am a hard worker and a fast learner.
Close store at the end of every shift. Close out registers at the end of the day both the front store and the Pharmacy. Assisting customers with finding and checking out merchandise. Restocking merchandise as it comes in through the CVS warehouse. Closing out the cash drawers and completing the deposit at the end of the day.
Close store at the end of every shift. Close out registers at the end of the day both the front store and the Pharmacy. Assisting customers with finding and checking out merchandise. Restocking merchandise as it comes in through the CVS warehouse. Closing out the cash drawers and completing the deposit at the end of the day.
Conducted detailed reviews of client applications to ensure accuracy, completeness, and adherence to USDA program requirements. Actively engaged with clients to identify discrepancies and missing information. Provided education on required documentation and resolved unanswered questions to facilitate a smooth application process. Promoted to review client claims and work collaboratively with applicants to resolve any outstanding issues, ensuring their claims met program standards for processing. Maintained a quota of reviewing 25 claims per week, each consisting of a 40-page application, while ensuring thoroughness and compliance. Recognized for delivering exceptional service, resulting in a promotion that allowed for greater involvement in claim resolutions and driving final outcomes. Partnered with internal teams to streamline the review process, contributing to improved efficiency and higher client satisfaction.
Provided exceptional customer service through phone, email, and chat, addressing and resolving inquiries related to Nike products, orders, and policies. Utilized in-depth knowledge of Nike products and company procedures to assist customers with product recommendations, order tracking, and issue resolution. Collaborated with cross-functional teams to identify opportunities for improving the overall customer experience, contributing to process enhancements. Consistently achieved performance metrics, maintaining a customer satisfaction rate of over 95%, while ensuring timely and accurate issue resolution.