Warsaw, Mazowieckie, Poland
I have a solid background in Product and Project Management, effectively handling multiple projects concurrently. My experience extends to business operations and sales. With a decade in the Tourism and Meetings industry, I've mastered sales, event planning, and international partnerships. I excel in customer service for VIP, Pharmaceutical, and corporate clients, and I've co-created events, presented at fairs. I also handle training, reports, and innovative tools. In the past two years, I've delved into the localization field, relishing diverse projects, and adapting content for specific markets. My traits include creativity, positivity, and a drive for growth. Proficient in English and German, I support native speakers.
International Business-to-Business Communication Client and Partner Management Data Collection and Analysis Reports Generation and Documentation Project Management Tools Process & Savings Optimization
International project management for Pharma and Non-Pharma clients Negotiation with suppliers. Logistical coordination of the event. Operational management of the event database (planning, registration), Communication with the meeting owners Accurate and timely data management. Maximising of revenue per event and understanding of overall contribution to revenue. Budget reconciliation per event Financial and Data Reporting per event, per client.
- Efficient data entry in tools / platforms of Hogg Robinson - Performing settlements and reporting for HRG and corporate clients - Data validation in reservation and accounting systems
- Planning and developing of product in the given destinations (accommodation only : Italy, France, Switzerland, Slovakia, Czech Republic, Poland, charter: Sicily) - Preparation, negotiation and supervision of the exclusive contracts for TUI Poland - Price calculation and management of the current offer, analyzing of competitor's prices - Managing relationships with contracted hotels - Close cooperation with the tourist regions - Cooperation with content team (preparation of the catalogues, description of the product) - Supporting the sales network (trainings, product presentations, fam trips) - Participating in marketing strategies
- Support for sales network and individual customers - Booking, modification and cancellation of the reservations - Helping with product queries, creating databases of product information - Executing of the clients special (out of catalogue) queries - Cooperation with the TUI Service (in the destinations) and the TUI Group (Headquarters in Hanover) - Customer help via e-mail and telephone