London, England, United Kingdom
Passionate and results-driven professional with 8 years of diverse experience in management roles across hospitality, events, B2C, retail, and logistics. Proven track record in overseeing operations, implementing streamlined processes, and achieving high standards. Adept at team leadership, stakeholder management, and effective communication. Excel in dynamic environments, with a commitment to continuous growth and learning. Energetic and ambitious, seeking opportunities to contribute my skills and drive to a forward-thinking organization.
Drove operational excellence as the leader of a small team, steering the development of a web-based interface and its corresponding database. Provided expertise in UI and UX, while meticulously managing daily workflows to uphold a standard of operational excellence.
- Led the successful fit-out and launch of the first Yari Club restaurant, ensuring timely delivery within budget. - Developed and implemented Standard Operating Procedures (SOPs), HACCP protocols, and risk assessment documentation for compliance and operational efficiency. - Recruited and onboarded front-of-house and back-of-house teams to establish a service-oriented workforce. - Sourced all necessary equipment and forged strategic partnerships with suppliers and service providers. - Managed relationships with external stakeholders, trade partners, and industry networks as the primary company representative.
Managed day-to-day operations at the Soho cafe before the event, optimizing workflows for improved customer experience and operational efficiency: - Optimized Workflows: Enhanced operational efficiency and customer experience through streamlined processes. - Revenue Growth: Achieved a 10% increase in monthly revenue over a 3-month period. - Expense Management: Reduced expenses by 4%, contributing to improved profitability. - Profitability Improvement: Increased overall profitability by 3%. - Cost Control: Maintained staffing costs at 18% of total expenses. Led the planning and implementation of Cocomelt's inaugural major event, Taste of London activation, working closely with external contractors for a successful launch. Developed comprehensive HACCP, Risk Assessment, Fire Safety plans, and Method Statements for Taste of London event and Soho cafe to ensure compliance with safety regulations. Strategically planned staffing needs, recruited and trained an effective event team, and enforced high operational standards.
Crafted and implemented robust customer service protocols for seamless event experiences. Led recruitment and training efforts for the customer service team, ensuring a highly skilled workforce. Monitored daily operations and performance metrics of the customer service department, optimizing efficiency. Managed and enhanced customer communications through Freshdesk and email platforms.