Barcelona, Catalonia, Spain
Passionate about turning data into meaningful insights, that boost performance and improve customer experience. Strong communication skills with the ability to adjust from business leadership audience to a technical one. One of my core beliefs is to lead by example and always mindful of the company values.
- Led strategic improvement initiatives by identifying systemic bottlenecks, implementing scalable solutions, and creating comprehensive documentation to standardize global workflows. - Leveraged Amazon QuickSight and Excel to interpret complex datasets, delivering actionable insights and strategic recommendations that influenced executive leadership decisions. - Demonstrated advanced critical thinking in auditing complex transactions and resolving high-stakes cases, ensuring accuracy and operational integrity. -Spearheaded policy modifications and enhanced frontline training programs, directly improving team performance and compliance standards. -Appointed as SME for Account Health, Seller Compliance, and VAT Compliance, driving EU-wide enforcement avoidance through cross-site collaboration (BNC, PHX, HYD, SIN, and MNL).
Responsible for safeguarding the online community through proactive content review and cross-border policy enforcement. Content Oversight: Review and moderate text, images, and multimedia content to ensure 100% compliance with community guidelines and legal frameworks. Localization & Strategy: Navigate complex global markets by integrating cultural, religious, and social factors into the decision-making process. Performance Tracking: Maintain meticulous records of moderated content and generate comprehensive reports on activity trends and risks. User Experience: Foster a positive digital environment by removing offensive or harmful material across diverse demographics.
Strategic Leadership & Business Growth Business Strategy: Orchestrated and executed long-term business plans, driving a significant and consistent revenue increase over a 3-year period. Revenue Management: Spearheaded sales and marketing initiatives, aligning brand positioning with commercial goals to accelerate market share. Business Development: Directed outbound lead generation and high-level prospecting, successfully expanding the client portfolio in a competitive market.