Novi Sad, Vojvodina, Serbia
Meticulous, responsible, disciplined, detail-oriented with high organizational, planning and communication skills. Fast learner and a productive team worker. Not afraid of taking on new responsibilities. Quick learner when it comes to company specific software. Skilled at logistics, event planning, location scouting, working with and maintaining databases, and keeping track of multiple client accounts & their individual needs. Other skills: • SAP • ActiveCollab • Suite CRM • Rhitum • Jira • MailChimp • PayPal • Amazon Seller Central • Logistics • Team leadership • Email marketing • Managing databases • Event organization • Location scouting • Managing multiple accounts • Conflict resolution • Problem solving • Facility management • Negotiation • Adaptability • Extensive knowledge about the gaming industry
• Order management in SAP & Rithum • Account management in SAP & Rithum • Invoicing in SAP & SPS • Communicating with B2B & B2C customers • Creating daily, weekly and monthly reports • Supervising and maintaining multiple e-commerce marketplaces • Creating listings on e-commerce marketplaces • Creating email marketing templates using Mailchimp • Coordinating with the shipping department regarding logistic problem resolution • Coordinating with accounting department regarding invoicing problem resolution • Contributed to 100% growth in e-commerce sales
• Researching suitable locations and booking office spaces for conducting hearing tests in the U.S. • Creating monthly attendance statistics • Providing IT support and troubleshooting services • Submitting workers' compensation claims and making sure that the claims are properly processed • Corresponding with major U.S. insurance companies, attorney offices, audiologists and ENT specialists over the phone, through fax, email and mail • Communicating with U.S. citizens regarding workers' compensation claims
• Preparing weekly and monthly schedules • Training and supervising new employees • Developing new hire training plans • Building sustainable relationships of trust through open and interactive communication • Scheduling appointments for people with hearing loss • Sorting missed calls, emails and voicemails • Separating, calculating and organizing hearing tests • Managing large amounts of incoming calls, emails and tickets • Transfering clients files to the proper channels
• Selling sunglasses and spectacles • Maintaining the hygiene of the work space • Invoicing
• Managing large amounts of incoming calls • Identifying and assessing customers' needs to achieve satisfaction • Building sustainable relationships of trust through open and interactive communication • Handling complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution • Providing accurate, valid and complete information by using the right methods/tools
• Assembling components by examining connections for correct fit • Keeping equipment operational by completing preventive maintenance requirements • Maintaining safe and clean working environment by complying with procedures