Greater Madrid Metropolitan Area
Key Account Manager with over 4 years of experience managing client relationships and accounts in both B2B and B2C environments within startups and technology-driven companies. I have worked closely with clients throughout the full relationship lifecycle, from sales and onboarding to follow-up, issue resolution and identifying growth opportunities, always with a strong focus on customer experience and business outcomes. I have experience coordinating cross-functional teams (Sales, Operations, Product and Tech), analyzing performance and satisfaction metrics, and building long-term, trust-based client relationships. I am currently strengthening my profile through a Master’s in Product Management & AI Automation, which allows me to bring a more structured and data-driven approach to account and client management. I am motivated by working closely with clients, understanding their needs and contributing to sustainable business growth.
— Master's in Digital Product Management · Nuclio Business School (2025). — ThePower MBA + Data for Business — SQL, Power BI, business data analysis (2025). — Active investment period to transition profile towards Revenue Operations and Business Analysis.
- Gestión de una cartera de clientes principalmente B2C, siendo su punto de contacto principal durante todo el proceso comercial y postventa. - Coordinación del proceso completo de instalación de paneles solares, desde la propuesta técnica hasta la entrega final. - Seguimiento proactivo de clientes, mejorando la satisfacción (NPS) y fomentando la recomendación. - Resolución de incidencias y coordinación con equipos técnicos y operativos para asegurar una experiencia positiva. - Identificación de oportunidades de ampliación de servicios dentro de la cartera de clientes.
- Gestión de relaciones estratégicas con CEOs y responsables de talento de startups. - Acompañamiento de cuentas durante todo el proceso, asegurando alineación con objetivos de negocio. - Seguimiento del rendimiento de las cuentas y optimización de procesos. - Coordinación con distintos stakeholders para asegurar la satisfacción del cliente.
Joined Treatwell, after their acquisition of Wavy. - Completed the full sales cycle, from prospection to closing to onboarding new clients. - Ranked top 3 performer for 4 consecutive months. - Prospected clients via field visits, events, creating brand partnerships, and online research. - Overachieved his target of 20 demos per month, with an average of 25 demos. - Overachieved an average of 200% of his closing target. Prospecting, lead qualification, B2B SaaS, customer follow-up, and closing of the sales process in Madrid.
- Analysis and tracking of weekly sales for launches, promotions, and clients. - Preparation of sales reports and presentations for clients, providing key insights. - Stock monitoring and reporting to the international department for inventory optimization. - Collection and analysis of market data (competition and trends) to support strategic decision-making. - Management and maintenance of goals in CRM (Salesforce), ensuring data accuracy. - Support marketing campaigns for new launches, contributing to the commercial strategy.