Monterrey, Nuevo León, Mexico
With over 20 years of international and multicultural leadership experience, I am an employee-centric executive skilled in translating business vision into impactful human resource initiatives. Throughout my career, I have successfully improved performance, growth, and employee engagement by establishing team capabilities and implementing effective people management strategies across diverse international geographies. I have worked across various industries, including enterprise SaaS, financial technology, professional services, chemical, manufacturing, automotive, and healthcare, in both mid and late-stage startups and public companies. My expertise lies in HR strategy formulation, process optimization, succession planning, and leader development. I am proud of my proven track record in talent acquisition and management, with a focus on developing and mentoring individuals as the key to achieving long-term business success. As a subject matter expert, I have spearheaded learning and development programs, provided value-added services, and orchestrated innovative roadmaps for business transformation and restructuring. I possess a swift leadership style, high emotional intelligence, hands-on approach, resilience, and an unwavering commitment to accomplishing employee value propositions and empowering talent. My groundbreaking attitude toward understanding business and managing capabilities has consistently driven the achievement of value-added goals, retention, and succession. I am passionate about creating a positive and inclusive work environment where employees thrive, and I passionately believe that investing in people is the cornerstone of sustainable organizational success. If you are seeking a forward-thinking executive who can bridge the gap between business objectives and employee well-being, I invite you to connect with me. Let's collaborate on transforming your organization into a high-performing, people-centric powerhouse. Specialties: Compensation & benefits administration, change management, human resources, knowledge management, leadership development, training, labor law, organizational development, Payroll, HR policies, Recruiting & Staffing, Mentoring and Couching programs, Talent Development, Starts up, Recruiting · Training · Leadership · Start-ups · Talent Management · Employee Relations · Negotiation · Leadership Development · Employee Benefits · Management · Performance Management · Succession Planning · Talent Acquisition
In my former role, I created and carry out corporate university programs, such as the leadership and sales academies, to develop staff members' talents and advance the firm. I play a crucial part in assisting with the launch of an internal Business Share Center for the Americas, simplifying financial procedures and boosting effectiveness. I use Workday HRiS software to automate HR procedures and enhance data administration. Key Accomplishments: •Encouraged and boosted diversity and inclusion by ensuring 37% of women in key managerial roles and developing an inclusion strategy for people with disabilities. •Restructured HR Organization in Latin America, designing effective organizational structure for new consolidated region (Mexico, Dominican Republic, Trinidad & Tobago, Colombia, Chile, Paraguay, Uruguay, Argentina & Brazil). •Successfully implemented Mentoring Program, achieving a satisfaction rating of over 90% from a diverse group of 250 employees and managers. •Led HR M&A activity, ensuring a seamless transition and integration of acquired companies into the organization. •Spearheaded implementation of the HRBP (Human Resources Business Partner) model, improving HR service delivery and aligning HR strategies with business goals. •Successfully developed and consolidated internal and external corporate branding and reputation, achieving savings of $1M. •Achieved significant growth in the high potential talent pool, increasing it by 1.5 times within a span of 3 years. •Led growth of technical experts by more than 2.5 times, enhancing the organization's technical capabilities. •Supported implementation of HR Business share center and HR Centers of Expertise, driving operational efficiency. •Achieved high employee engagement levels, with an impressive score of 82 and a participation rate of over 95%. •Served as responsible leader for Center of Expertise for Talent Acquisition and Employee Relations across LATAM.
In my former role, in order to match people management activities with corporate goals, I developed and implemented a long-term talent HR strategy for Mexico, Panama, the Dominican Republic, Trinidad & Tobago. I provided strategic direction and assistance while leading and managing HR Managers. To ensure fairness and market competition, I standardized compensation and benefits across the area. Led and oversaw business short-term incentive programs that served to recognize and reward top performers. For two enterprises in the healthcare industry with a combined 300 workers, I oversaw the HR processes for M&A operations, including integration and due diligence. I developed and implemented a strong corporate culture framework, which included a vision, mission, set of guiding principles, and set of core values. Key Accomplishments: •Successfully established Air Liquide in Colombia in 2015, ensuring right organizational structure, talented workforce, and competitive compensation and benefits packages. •Led transformational project, migrating from Microsoft Office to Google Suite, enhancing collaboration and productivity across organization. •Implemented various HR systems from the Group, including Learning Management System (LMS), Talent Management System (TMS), Talent Acquisition System (TAS), and Master Data System (MDS), streamlining HR processes and improving data management. •Conducted region-wide Employee engagement survey, achieving a high percentage of promoters (65%) and minimizing detractors (9%). •Significantly increased depth of succession planning, with 77% of key positions having at least two identified successors and 82% having a ready-now successor. •Achieved substantial growth in the high-potential population, increasing it from 3.9% to 9.0% of total population. •Successfully reduced attrition rate from 9.0% to 6.8%, effectively retaining valuable talent within the organization.
During this time, in order to ensure proper talent acquisition and workforce planning, I oversaw staffing activities during the commencement of operations for both salaried and hourly roles across several locations. In order to ensure compliance and uniformity, I created HR policies and processes based on both corporate and regional norms. created and put into practice a special corporate culture for Mexico, coming up with a special vision, purpose, guiding principles, and values. In order to ensure seamless transitions and the effective integration of new businesses, I oversaw the HR due diligence process for acquisitions and developed integration strategies. I created the leadership team by locating and fostering the organization's important leaders. Key Accomplishments: •Successfully initiated company operations in Mexico, overseeing a significant investment of over $500M. •Achieved Great Place to Work certification within two years of starting operations, attaining impressive rankings (#6 in northeast region in the under 1000 employee’s category in 2013 and #56 in Mexico). •Accomplished high levels of employee engagement, with scores of 80 and 86 in employee engagement surveys. •Created and implemented comprehensive Compensations & Benefits packages, ensuring competitive and attractive offerings for employees. •Developed and executed the Labor and Union strategy for all locations in Mexico, fostering positive relationships and minimizing potential labor-related issues. •Defined organizational structure, aligning with business objectives and ensuring optimal efficiency and effectiveness. •Successfully defined the HR budget, achieving a 5% reduction year over year through strategic cost management. •Spearheaded social corporate programs, demonstrating the company's commitment to corporate social responsibility and community engagement. •Managed media and corporate communication efforts, ensuring effective and consistent messaging internally and externally.
Lead the Employee Relations area for Monterrey 4 Sites (6,000 employees). Define and Implement Corporate Labor and Security Policies. Support all HR Managers in the Mexico Region (Mexico City, Hermosillo, Chihuahua, Durango, Aguascalientes, Edinburg, TX USA & El Salvador). Manage and Follow up Ethics Cases. Define and implement strategies to reduce the number of Labor Legal cases by 50% (savings US$500,000 per year) by increasing the internal settlements from 76% to 96% with savings on settlements of US$900,000 per year. Worked in defining and implementing Compensations & Benefits programs. Establish strategies to have a union free environment. Lead the retention management strategies with Attrition Reduction from 100% to 70% (1,017 employees with savings of US$1,017,000) in two years. HR Due Diligence in Costa Rica. Startup operations in Costa Rica (350 employees). 2010 Teleperformance Global Innovation Award.
Achievements: Define and Implement Safety and Labor Best Practices Policies, Re-define Union Structure and Strategies. Implement HR Scorecard (OSHA, Attrition, Absenteeism). Create the HR Consultant practice for support of 29 cities. Implement Organizational Survey. Reduce from 60 day to 10-day recruitment process call center. Reduce call center retention (attrition) from 15% to 5.5% monthly. Increase the customer satisfaction of Recruitment from 65% to 90%.
Plant Start-up and HR function, Training and Development Programs, Hourly Certification for critical process. Staffing and recruiting. HR policies and Procedures implementation. Training and Development.