Riverside, California, United States
Motivated and results-driven sales professional with a successful track record spanning over 15 years in the automotive industry. Adept at managing pre-owned inventories, overseeing eCommerce operations, and handling the financial aspects of client contracts. Known for raising bottom lines exponentially and delivering outstanding results. Collaborative and well-balanced manager who has worked with industry giants, leveraging experience to drive success. A passionate automotive enthusiast whose dedication to the industry enhances professional performance and fosters a deep connection with clients and colleagues alike.
DCH Subaru of Riverside -Oversee all aspects of new and used vehicle operations, ensuring efficient and profitable performance. -Implement and maintain inventory management systems to meet and exceed Lithia standards. -Drive digital retailing strategies to optimize sales and customer experience for used vehicle inventory. -Lead and motivate a high-performing sales team, providing guidance, training, and support. -Lead variable operations with guidance of the General Manager.
DCH Subaru of Riverside -Oversee all aspects of used vehicle operations, ensuring efficient and profitable performance. -Implement and maintain inventory management systems to meet and exceed Lithia standards. -Drive digital retailing strategies to optimize sales and customer experience for used vehicle inventory. -Lead and motivate a high-performing sales team, providing guidance, training, and support.
DCH Subaru of Riverside -Managed incoming client leads, promptly responding to inquiries and providing exceptional customer service to drive sales conversions. -Established myself as the go-to Subaru expert within the dealership, building trust and credibility with customers. -Trained and mentored sales consultants on the intricacies of the Subaru brand and dealership sales processes, enhancing team performance and product knowledge. -Assisted the General Manager and Internals Manager in philanthropic endeavors, contributing to the dealership's community engagement efforts. -Led sales department charity causes, including the successful organization of fundraisers for the Ronald McDonald House of Loma Linda, raising over $20,000 in sponsorships. -Coordinated events for the Mary S Roberts Pet Adoption Center, fostering community awareness and supporting animal welfare initiatives.
-Demonstrated exceptional client focus by maintaining strong relationships with the dealer network, catering to VIP clients, and providing prompt assistance to automotive enthusiasts. -Guided potential clients through the seamless process of ordering their USSV vehicle, ensuring a smooth and satisfying experience. -Managed the quoting and ordering process for dealer and VIP client vehicles, maintaining accuracy and attention to detail. -Attended dealer launches, marketing events, and trade shows to represent the brand and drive sales opportunities. -Successfully built and developed a robust network of dealers in the United States and select export markets, expanding the brand's presence and market reach. -Acted as a liaison between dealers and financial institutions, facilitating smooth communication and maintaining a strong link between the two entities. -Served as the main point of contact for all dealer-related activities, fostering strong relationships with dealer principals, general managers, sales managers, and representatives. -Ensured exceptional customer support by serving as the point of contact for USSV owners, addressing any related issues and providing timely resolutions. -Effectively managed service and warranty-related claims, collaborating with service departments to ensure prompt and efficient repairs for all USSV vehicles. -Played a key role in the development of future USSV products, assisting in product planning, sales plans, and marketing strategies. -Collaborated with the VP of Administration on various initiatives and provided support as needed. -Assisted the CEO in the development of future products, contributing to the company's long-term growth and innovation.
-Successfully followed up and classified incoming internet leads, evaluating their business potential and initiating appropriate actions for lead conversion. -Demonstrated expertise as a product specialist for Lincoln and Jaguar vehicles, providing in-depth knowledge and guidance to clients, sales teams, and colleagues. -Served as the Desking Sales Manager for the Internet Department, overseeing pricing and negotiation processes to maximize sales opportunities and ensure customer satisfaction. -Acted as the Financial Services Manager for the Internet Department, offering comprehensive financial solutions and managing financing options for clients. -Utilized CDK Desking software to streamline sales processes, optimize deal structures, and enhance efficiency within the department. -Earned Jaguar Gold Certification, showcasing an exceptional level of knowledge and expertise in Jaguar products and services. -Achieved Lincoln Master Certification, demonstrating a comprehensive understanding of Lincoln vehicles and brand standards.
Acura of Riverside -Managed a team of Autotrader's Trade-In Marketplace specialists, providing leadership, guidance, and training to optimize trade-in vehicle sales. -Purchased vehicles through TIM (Trade-In Marketplace) and live auctions, employing strategic sourcing strategies to acquire quality inventory for the dealership. -Conducted comprehensive vehicle appraisals, leveraging market knowledge and industry expertise to ensure accurate pricing and maximize profitability. -Oversaw the reconditioning process for vehicles, coordinating with service departments and external vendors to ensure timely and cost-effective repairs and enhancements. -Developed effective marketing strategies to promote and highlight inventory, utilizing various channels and platforms to reach target audiences. -Mentored and trained newer salespeople on the art of automotive sales, imparting knowledge, skills, and best practices to facilitate their success. -Actively participated in sales activities, closing deals for salespeople and fostering a collaborative and results-driven sales environment.
Oxnard Hyundai -Managed all aspects of eCommerce sales, overseeing online platforms and third-party lead providers to drive sales and increase online visibility. -Developed and implemented strategies to enhance customer engagement and build lasting relationships, resulting in long-term business growth and customer loyalty. -Successfully established new fleet accounts with multiple businesses in the Greater Los Angeles Area, expanding the dealership's reach and sales opportunities. -Collaborated with Sales Managers and Finance Director to facilitate the funding of client contracts, ensuring a smooth financing process for customers. -Gained expertise in vehicle financing and negotiation, working closely with lenders to secure favorable terms for customers. -Served as a mentor to lower-level salespeople, providing training and guidance on the Hyundai brand and the art of selling to facilitate their professional development. -Held the role of Pre-Owned Sales Manager from 2012-2013, responsible for managing all pre-owned vehicle operations at the dealership. -Oversaw the purchasing, wholesaling, training, and reconditioning processes for pre-owned vehicles, ensuring high-quality inventory and maximizing profitability.