Alejandro Ascarrunz F.

About

A sports leader with ease in interpersonal relationships. Responsible, disciplined and committed to teamwork, adapts well to fast-paced environments and is suitable to work under pressure.

Experience

• Client Support Specialist at Ticketmaster
  

  - Support the client’s day-to-day needs related to the use of ticketing systems and products - Maintain agreed-upon service levels and regular follow-up to the national team’s accounts - Provide timely problem resolution to a wide range of corporate clients - Training, sharing of best practices, and general operational support - Support operations and client services at high-profile events. delivering seamless support in fast-paced sports, entertainment, and live event environments (Taylor Swift at Rogers Centre 2024, Rogers Stadium concert series 2025 and RBC Canadian Open 2024-25)

• Account Executive (Personal Banking) at Banco Mercantil Santa Cruz S.A.
  

  - CRM databases - Manage the entire sales cycle (from prospecting clients to securing a deal) - Respond to complaints and resolve issues to ensure customer satisfaction - Regularly meet goals and other forms of client expectations

• Business Operations at York United FC
  

  Focus on Sales, Service & Matchday Coordination Assist in a variety of tasks across several departments: - Ticket Operations & Sales - Hospitality & Client relations - Community relations - Project Management & Data Analysis

• Correspondent Banking Officer at Banco de Crédito de Bolivia S.A.
  

  - Manage and develop worldwide correspondent partnerships - Organize meetings with potential clients to build commercial relationships - Report and present performance results to senior executives

• Football Operations - United Academy at York United FC
  

  - Upkeep the team and player information across internal databases - FIFA Connect Player registration - Assist with logistics and provide support to Academy administration - Support the Operations Department with team-related invoicing and expense reporting

• International Banking Analyst at Banco Mercantil Santa Cruz S.A.
  

  - Develop and present credit proposals for the Risk Committee - Review payment activity periodically - Monitor and respond to requests made by foreign Banks

• Executive Training Program (PEE) at Banco Mercantil Santa Cruz S.A.
  

• Matchday Operations & Box Office at York United FC
  

  - Provide exceptional customer service while processing ticket orders (TM1 Sales) and/or solving ticket-related issues - Answer general enquiries regarding seating, pricing, stadium policies, and event details - Accurately balance the cash drawer at the end of each shift

• Head Administrator at ASFER S.R.L. IMPORT – EXPORT
  

  - Control and organize administrative/financial records - Coordinate operations by providing logistics services - Delegate tasks effectively to administrative staff and monitor daily operations