London Area, United Kingdom
Currently studying Computer Science BSc at the University of Westminster, whilst working as a Service Desk Engineer at 3Gi Technology. Exposure has been given to tools such as Jira, ServiceNow, Horizon, and Cisco VPN, while assisting with live user support and real world technical troubleshooting on the service desk. An interest is being developed in IT support and cybersecurity, with a focus on continuous learning and growing within the tech industry.
• Providing support for hardware, software, and network issues, ensuring minimal downtime for all users across our clients. • Managed and created IT support tickets using Jira. • Successfully troubleshot Windows, Office 365, and various business applications, enhancing user productivity. • Provided remote technical support using ScreenConnect and other remote access tools. • Managed user accounts, licenses, and permissions across Microsoft 365 Admin Centers. • Delivered on-site IT support for key clients, resolving hardware, software, and networking issues efficiently.
Contract via 3Gi Technology: Remote client support • Providing efficient 1st line support for hardware, software, and network issues, ensuring minimal downtime. • Managed and created IT support tickets using Service Now, streamlining the resolution process. • Successfully troubleshot Windows, Office 365, and various business applications, enhancing user productivity. • Provided on-site IT support for BNP Paribas Real Estate and Strutt and Parker, resolving technical issues and ensuring seamless operations.
Contract via 3Gi Technology: On-site client support • Worked closely with senior engineers to deliver tailored IT solutions and learn best practices in a dynamic enterprise environment. • Delivered second line support at BNP Paribas, ensuring seamless IT operations and resolving technical issues efficiently. • Managed laptop swaps and built laptops to meet user and company requirements. • Created smart cards for employees. • Assisted in upgrading user devices from Windows 10 to Windows 11 by managing disk space. • Created bootable Windows 11 USB installation media using Rufus and ISO files.