London, England, United Kingdom
• Coached and developed sales representatives to improve performance, confidence, and closing rates • Trained and onboarded new hires, ensuring full understanding of products, sales processes, and compliance standards • Delivered one-to-one and group coaching sessions focused on objection handling, negotiation, and customer engagement • Monitored sales KPIs and provided constructive feedback to drive continuous improvement • Supported underperforming team members to reach targets and improve consistency • Worked closely with sales management to align coaching strategies with business goals • Maintained strong personal sales performance while coaching others
Responded professionally to customer queries and complaints Escalated issues to management as needed Upsold products and services to meet sales targets Maintained up-to-date knowledge of company policies and products
Monitored hotel access and guest check-ins/check-outs during night shifts Maintained logs and reported to authorities as required
Greeted customers, took orders, served food and drinks Ensured customer satisfaction and processed payments