Johannesburg, Gauteng, South Africa
Plan and implement the business strategy. Plan and implement client retention and development. Plan and implement the business financial strategy including: monitoring, planning, reporting and the development of financial policies. Cash flow forecasts, planning and implementing quarterly budget. Plan and implement HR strategy including: recruitment (permanent and contract staff when needed), discipline, contracts, remuneration structuring, performance appraisals, training and development, motivation and quality management. Plan and implement sales and marketing strategy. Management of service requests and to ensure that all benchmarks as set out in the SLA’s are met thus guaranteeing a 90% monthly health score. Project Management- ensured the time scale and costs in the projects were met.
First Line support in a client facing role. Connecting computers, servers and devices to network. Troubleshooting and repairing network faults. Software and hardware installations. Troubleshooting and repairing hardware faults. Installing and maintaining of Anti-Virus Software (Symantec, Trend Micro) Setting up user accounts, permissions and passwords. Support on the following Desktop Operating Systems (Microsoft Windows NT, 95, 98, ME, 2000, XP) Support on the following Server Operating Systems (Microsoft Windows Server NT, Server 2000, 2003) Support on Microsoft Office Suite packages. Admin Duties included: Writing Reports on Faulty Hardware. Advised Clients on hardware replacements and software upgrades and provided quotations for the mentioned.
First Line support in a client facing role. Connecting computers, servers and devices to network. Troubleshooting and repairing network faults. Software and hardware installations. Troubleshooting and repairing hardware faults. Installing and maintaining of Anti-Virus Software (Symantec, Trend Micro) Setting up user accounts, permissions and passwords. Support on the following Desktop Operating Systems (Microsoft Windows NT, 95, 98, ME, 2000, XP) Support on the following Server Operating Systems (Microsoft Windows Server NT, Server 2000) Support on Microsoft Office Suite packages.
Selling of online computer courses to consumers and businesses Advised clients on suitable training options and ensured that all prerequisites were met.