United Kingdom
I have a strong background in customer service understanding client needs and experience working in a fast-paced, collaborative environment. I am a team player who enjoys working with others and helping them achieve their goals. I am also skilled at problem-solving and have a track record of finding creative solutions to difficult challenges. I have experience leading teams to achieve building performances and general upkeep of multiple buildings. I am a strategic thinker skilled at developing and implementing plans to improve performance and efficiency. Prior to my role at WeWork, I spent a few years in interior design assessing space requirements, managing projects from beginning to end and designing marketing providing custom solutions to generate sales revenue.
Represent the company in client meetings, review financial contracts and support budget forecasting. I Chair project meetings to maintain alignment across stakeholders and strengthen client relationships. I lead a cross functional team of Community and Site Managers, setting clear objectives and sustaining high performance across three floors. I oversee two major office relocations, consolidating two buildings into a single fully operational workspace. I manage end to end transition planning, communications to more than 300 employees and risk mitigation to ensure continuity of operations. I serve as the primary point of contact for design and operational decision making for the launch of a new fifteen-thousand-square-foot floor, coordinating requirements, timelines and delivery with internal and external partners.
Ensured all 7 floors in my building are fully operational and processes are running efficiently and all specific operational requirements are met. Driven growth and promotion of WeWork-provided service offerings. scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership and conducted building tours set up by the Sales team for VIPs or prospective members as needed.
Worked with project/account managers and creative team members (writers and designers) – and interacted directly with clients – to determine, present and develop overarching artistic direction and online/multi-media techniques best suited to produce desired effects within budget and schedule.
Develop designs to suit client's needs, budgets, and types of buildings. Prepared initial sketches and mood boards for the client to approve. Advised on the use of space, colour schemes, fabrics, fittings and furniture. Worked out costs and prepared estimates.
I lead the day-to-day management of our digital channels, creating inspirational, informative and engaging content. Planned, produced and created a programme of digital content to be used across all our digital channels, increasing engagement with our audiences and stakeholders. Developed creative ideas that suggested new innovative ways of delivering digital content and keeping up-to-date with the latest digital marketing trends. Created graphics and edited photos, worked with the internal design team and carried out factory visits when necessary.