San Jose, California, United States
Career Objective To join a high performing firm to help lead and shape innovation technologies and espouse forward thinking by becoming the subject matter expert on cutting edge initiatives. Professional Summary Engineering Technician with over 7 years of expertise in quality improvement, maintenance, and research and development (R&D) of LiDAR technology. Detail-oriented professional with expertise in calibration systems, product testing, and troubleshooting. Worked directly with software and systems engineering team to fix firmware bugs and hardware issues. Lead junior technicians for handling more complex resolution, ensuring that the machines perform efficiently and accurately to support business function and avoid operational delays. Skills: ● Calibration and product testing ● Quality assurance (QA) ● Quality improvement (QI) ● Reliability testing (Software and Hardware) ● Firmware validation ● Research & Development ● Proficient in ASANA and JIRA ● Troubleshooting ● Data collection & records management ● MS Office technology ● Business writing & communication
● Performs incoming inspection and reports internal failure, including preliminary check for failure analysis. ● Collaborated with other engineering department for the development of prototype products. ● Collaborated with software and hardware engineers to confirm the alleged defect, establish the root cause, identify the correction, and implement an effective corrective action for each customer complaint. ● Provided technical support in improving workflow and processes in the quality engineering department. ● Conducts root cause analysis and creates 8D report. ● Conducts prototype product testing and firmware validation including equipment set-up upon every firmware release. ● Conducts calibration maintenance and troubleshoot potential areas of weakness ● Escalates product and process issues to management and assists with problem resolution ● Collects data and maintains QA & QI databases ● Provides technical supervision to quality technicians ● Provides technical reports, recommendations, and project status update to management. ● Provided on-site technical support at Koito Manufacturing Co.Ltd. Headquarters, Tokyo, Japan in 2022 for building calibration station and in 2023 for data collection to improve LiDAR sensors thermal reflectivity
● Assembled LiDAR sensors including lens alignment and test system functionality. ● Maintained and organized all records, documentation, and other files associated with quality engineering and inspection tasks ● Provided technical support for return merchandise authorization (RMA) ● Assisted in troubleshooting lidar issues ● Operated and maintained calibration equipment
● Tested lidar products and troubleshoot failures as required ● Performed incoming inspections and documented all related information for RMA products ● Ensured returned material stands in high standard ● Provided on-site technical support at Apple Inc. corporate office ● Discussed problems (technical and process) encountered while testing/troubleshooting with supervisor and engineering staff and recommended solutions to improve work efficiency ● Trained other employees on machine setups and basic setup troubleshooting. ● Followed all applicable work instructions to perform testing and repair processes ● Provided on-site technical support at Apple Inc. corporate office ● Tested stubby lasers and perform alignment.