Accra, Greater Accra Region, Ghana
Spearheaded the onboarding of merchants and bulk payment clients, ensuring compliance with regulatory and business requirements. Managed corporate wallet creation, grade assignments, and secure account activations on the Mobiquity platform. Streamlined fund transfer processes—including wallet-to-bank, auto-sweeps, and manual adjustments—reducing processing delays and meeting SLA targets. Executed and approved bulk payment operations with a focus on accuracy, security, and detailed reporting for high-volume transactions. Partnered with cross-functional teams (AML, Risk, IT, Revenue Assurance, Treasury) to enhance operational efficiency and strengthen compliance.
Assigned to PVLMD Records and also PVLMD Registry. Responsible for clerical tasks s as making copies of documents, filing documents and records, keeping. Under PVLMD Registry, I aided in the creation of Lands Commission accounts when payments of searches are Required. Dispatching documents from Records Division to other divisions which included State files, Stool files and Estates.
Aided with gathering news from sources including press releases, interviews, public events etc. Optimized team performance with consistent coaching, mentoring, and performance evaluations. Collaborated with team members to create a comprehensive social media strategy. Enhanced client satisfaction by providing exceptional customer support and resolving issues in a timely manner. Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.