Alana (Becker) Haim

About

I am an experienced customer success executive with a passion for creating programs and processes. I love iterating and finding ways to improve customer outcomes with the right process for my team. I started my career at TechValidate as the 12th employee and second hire on the customer success team. TechValidate was acquired by SurveyMonkey in 2015. Now I am excited to help my next team with training, content creation & process development. Addictions: Skiing, hiking, reading, baking and attempting to cook. Ask me what I've been reading lately! Specialties: Project management, copywriting, B2B marketing consulting, marketing automation, SaaS, account management, operations, survey design

Experience

• Community Engagement Administrator at Congregation Beth El
  Jun 2021 - Present · 5 yrs 5 mos

• Customer Success Enablement Program Manager at Amplitude
  Jan 2020 - Aug 2020 · 8 mos

• Customer Success Manager at Dealpath
  Nov 2018 - Aug 2019 · 10 mos

• SurveyMonkey (3 yrs 4 mos)
  • Lead, TechValidate Project Management Team
    Nov 2017 - Oct 2018 · 1 yr

    • Direct manager of four team members – two project managers, two product specialists

  • Manager - Customer Success Team
    Jul 2015 - Nov 2017 · 2 yrs 5 mos

    TechValidate Software acquired by SurveyMonkey • Manage team of 8 Customer Success Managers

• TechValidate Software (3 yrs)
  • Lead Customer Advocate and Marketing Writer
    Jun 2014 - Jul 2015 · 1 yr 2 mos

    • Work with highest level enterprise accounts, develop relationships and negotiate renewal

  • Customer Advocate and Marketing Writer
    Aug 2012 - Jun 2014 · 1 yr 11 mos

    • Manage and retain SMB clients, book of 100 accounts