Las Vegas, Nevada, United States
-As part of the opening team for Resorts World Las Vegas, I formed part of the Front Services Committee to generate procedures for guest facing engagements. -Serve as ambassador to guests on behalf of resort restaurants and retail outlets. -Coordinate with various third-party vendors and tour operators to ensure smooth guest itinerary -Meet sales goals by analyzing department sales trends and targeting high yielding subsets
-Led a team of 4 in revenue production across 3 of MGM's Core resort offerings. -Consistently exceeded quarterly goals, average yearly revenue surpassed $1 million. -Analyzed CRM data to implement new sales strategies -Provided concierge level booking and attention throughout entirety of guest stay ensuring satisfaction.
-Assisted and advised customers regarding usage and benefits of Mandalay Bay and MGM Resort International products. - Constantly outperformed revenue sales goals for MGM Resorts' entertainment offerings. -Served as a liaison between guests and hotel operations departments to foster guest satisfaction
-Analyze end-of-month office production reports and cross reference with payment reports to ensure balance and accuracy -Curate end-of-month profit and loss statements using Excel -Coordinate with patients insurance companies to collect payment and create specialized treatment plans