Sacramento, California, United States
Seasoned and driven individual with 8+ years of experience in Healthcare/IT Project/Program Management. Experienced in leading multiple large projects concurrently while developing and facilitating requirement gathering sessions and managing expectations of various departments within the organization. Provided program management support over the Medi-Cal, IFP, PC3 (Patient Centered Community Care), and CHOICE. Overall experience in AGILE, ITIL framework, resource allocation, SDLC, release management, budgeting, and overall Program Management methodologies. Comfortable with reporting, managing expectations, and facilitating to senior leadership.
• Led Security Team efforts in developing and delivering contract-based Deliverables, worth up to $800k quarterly, to the State of CA using JIRA. • Managed schedule, scope, roadblocks and any internal conflicts between teams or timelines for Security Team assuring mitigation in all areas. • Managed client expectations and team capabilities while building a collaborative working culture, allowing timely delivery with little to revisions. • Developed and maintained comprehensive the Programs RAID Log and intake processes, identifying potential risks, assumptions, issues, and dependencies, and implementing proactive mitigation strategies to ensure project success. • Collaborated closely with cross-functional teams to address and resolve issues and dependencies promptly, minimizing project delays and disruptions. • Conducted regular risk assessments and facilitated risk mitigation meetings to proactively manage project risks and ensure project delivery within scope, schedule, and budget constraints. • Led service delivery initiatives for Deliverables for Programs, ensuring seamless execution of project Deliverables and exceeding client expectations. • Built dashboards in JIRA and Deliverable Management Tools for Project Managers, allowing them to properly support their teams and being effective and assertive when driving projects. • Drove Programs Weekly Status Reports for internal and client leaderships. • Assisted in securing $3M worth invoicing recoupment form the State of CA on successfully delivered Deliverables. • Communicated project status, risks, and issues effectively to stakeholders at all levels, maintaining transparency and alignment throughout the project lifecycle. • Implemented process improvements and best practices to enhance project management efficiency and effectiveness, driving continuous improvement initiatives across the organization.
• Analyze actual results against plan and forecast and recommends interventions where appropriate and may gather customer and business needs and provide analysis toward operational efficiency • Develop as-is process documentation using industry standards and appropriate process mapping tools (i.e., Provision) • Co-facilitate portions of process sessions using proven facilitation techniques and incorporating business process and design knowledge • Promoted the within 8 months (year ahead of schedule) due to strong performance and overall impact on projects assigned. • Documented E2E process maps of all lines of business to understand current state. Discovered and solutioned for gaps, missing SLA, missing RACI, and created overall synergy between teams in order to complete daily tasks and perform reconciliation when transferring data. • Designed, optimized, executed Blue Shield communications and overall member experience our digital member receive. Created member journey/experience maps to understand gaps and RCA opportunities. Gathered team and facilitated solutioning and prioritization session, created actions plans and provided oversight on the completion those action plan. Provided reports to all stakeholders on the importance of alignment of member communication. Member complaints and customer care calls dropped 15%. • Led and optimized the Provider Treatment Cost cycle with a team of 10. Created E2E process maps and found opportunities to add control points, reconciliations, SLA, RACI’s and gap analysis. Created project plans and provided oversight on daily efforts using agile methodologies to complete tasks. Implemented business requirements and deadlines along with a partnership amongst internal departments and outside vendors. Provided oversight on JIRA implementation and training. Assisted senior management with resource allocations and budgeting
• Assuring IT Departments follow state and federal policies. • Work with Senior Leadership to create remediation and mitigation plans for audits by KPMG, Moss Adams, SOC, SOX, etc. • Manage and provide oversight of all open audit Findings, assuring audit leads are working towards mitigation • Update business owners on progress, roadblocks, risk to meeting deadlines, and solutions. • Facilitate mitigation planning session with senior leadership • Project management for all open assignments for the team using Agile Methodologies