East Hampton, Connecticut, United States
I am an experienced leader of change that enjoys taking on large complex challenges and defining new opportunities. I enjoy working with motivated teams that push the limits of accepted norms.
Lead an 800+ global product design and operations shared service organization. Responsible for distributed business enablement technology including contact center, end user compute, application delivery, collaboration, social networking, mobile and asset lifecycle management ($250M) • Lead innovation and design of business technology enablement simplifying the user experience, increasing efficiency of IT infrastructure and improve customer interactions with a flexible service model • Defined the products and services catalog for all lines of business that result in a overall reduction 30% in expense over three years. • Relationship manager for many of the large technology partners maintaining the performance measurements and terms of agreements • Deliver industry leading technology innovation - deployments in user experience profiling and real time interaction reporting, cloud configured workforce automation and desktop as a service client delivery methodology
Lead a 350+ FTE global product design and operational support organization as a central shared service for the company. Responsible for over $100M in annual corporate expense. • Defined the products and services catalog for all lines of business. • Structured the financial recovery process for the products through product rate definition and project allocation. • Relationship manager for many large partner companies maintaining the performance measurements and terms of agreements (HP, Microsoft, Symantec, Citrix, VMWare, Dell, Lenovo, Xerox as well as all services firms) • Define the distributed technology strategic plan as well as the overall investment strategy for new technology. • Implemented the End User Computing Program the introduced large scale virtualization and BYOD resulting in first year savings of $7M.
Responsible for a 80 FTE organization and $60M budget. Accountable for the design, deployment and management of the distributed environment including server and workstation hardware / software, messaging, virtualization, storage, affiliate client access, and data management. • Define the business plan to support the lines of business technology needs. This includes defining technology roadmaps, financial recovery methods, and support / operations requirements. • Create a collaborative team between the various IT organization and the governance areas within the corporation to validate that technology meets the business needs as well as the regulatory and privacy needs. • Manage the large scale vendor relationship with critical impact to the company including the contracting, financial terms, support needs and roadmap planning for 3-5 year strategy. • Define the distributed technology plans to incorporate newly acquired companies into the corporate infrastructure.