Luxembourg
PMP-certified Project Manager with solid experience in IT environments and product deployments. Skilled in leading cross-functional teams, managing governance, delivery phases and driving process adoption. Proven ability to build strong stakeholder relationships and manage change through structured methodologies (Scrum, PMP, ITIL). Focused on delivery excellence and continuous improvement. SKILLS & PROFICIENCIES : Project & Program Management Governance implementation Stakeholder engagement & alignment Agile, Scrum, PMP & ITIL methodologies, training Service and Customer Centricity Customer engagement and satisfaction
Co-Leading ServiceNow program (ITSM, CMDB, ITOM, SAM, SPM). Coordinating technical and business teams across complex transformations. Structuring client onboarding and ensuring process alignment. Driving data quality, contract consistency and readiness checks. Managing risks, timelines and delivery outcomes. Supporting Go-live preparation and user adoption.
Lead technical deployments of Witbe solutions sold to EMEA customers Monitor quality, cost, and manage time indicators throughout projects Develop specific dashboards for reporting to customers and internal management Understand customer needs for QoE measures for the supervision, monitoring or validation of their services. Support clients in writing the functional specifications of their Witbe solution and ensure their Witbe training Develop system maintenance practices and ensure the handover with support teams
Supervision and coordination of NAGRA secure TV/OTT solution deployment Travelling around EMEA region to support projects following customer delivering programs. Responsible of Conditional Access Systems (CAS) integration Responsible of technical reports (SAT) and anomalies tracking. Project reviews and planning, progress meetings and reporting, Expertise, support and maintenance of EMEA Customers CAS platforms. Customer follows up activities: Support, trainings, workshops, POC, Interface between customers and R&D or third party vendors