Greater Boston
With 15 years of networking experience in designing and troubleshooting networks. Expert in engineering troubleshooting skills and multidimensional problem analyses. Participating in new product design review and evaluation, knowledge transfer to internal technical support organization, and providing technical assistance to the global major customers under critical situations. 3xJNCIE ( SP/DC/ENT)
Developing standard network operation and equipment operating procedures Testing of Juniper Networks product features, functionality, and interoperability Network troubleshooting and operations support Design Change Review Feature Rollout Plan Review Network Change Plan Review Implementation Support
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. • Identifies resources needed and assigns individual responsibilities. • Manages day-to-day operational aspects of a project and scope. • Reviews deliverables prepared by team before passing to client. • Effectively applies our methodology and enforces project standards. • Prepares for engagement reviews and quality assurance procedures. • Minimizes our exposure and risk on project. • Manage project budget secure the needed gross margin for planning and for the overall project . • Ensures project documents are complete, current, and stored appropriately.
IP backbone designer for the NSN network supporting the Telecom operator. Performing design, maintenance, optimization for the backbone network to meet the requirements and the services provided by NSN worldwide. Supporting multi-vender solution in order to satisfy the customer requirements .
Represent the expert level for all the services related to the network level . Perform proactive problem management in order to eliminate problem reoccurring and to set a development plans if needed . Interact with the vendors if needed ( Cisco , Nortel , Huawwi , Packeteer ) . Resolve complex customer issues; diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Able to work closely with engineers, Vendors and Service Providers to adequately test and resolve hardware/software issues. Provide technical support for the resolution of repeat problems if requested. Resolve customer configuration problems, identify product malfunctions, and simulate communication problems in lab environment for problem resolution Document all troubleshooting and a case management actions via the electronic case management system. Provide Technical input into new design and ongoing review of the technical support tools (IE Knowledge Management) as and when required. Participation in Service Improvement Plan for customer who suffer from any service degradation .