Philadelphia, Pennsylvania, United States
Experienced Sales Manager with a demonstrated history of working in the business supplies and equipment industry. Skilled in Operations Management, Retail, Sales, Customer Satisfaction, and Sales Operations. Strong sales professional with a Bachelor of Arts focused in English from Saint Joseph’s University.
• Oversees the Technology and Mobile departments • An essential part of the job is to make sure every associate has the product knowledge, customer service expertise and selling skills to provide customers a total solution • Establish and communicate daily, weekly and monthly goals to Sales Team and tactics to help achieve the goals • Drives excellent customer service and an effective sales culture throughout the entire store. • Hire, train and develop Sales Team talent • Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery
• Ensuring customer service is top priority in a high-performing selling environment • Accountable for merchandising activities that support and maintain the store brand promise • Responsible for totaling time and hours for payroll on a weekly basis • Responsible for ensuring bulletins and general postings are in compliance with Policies & Procedures. • Responsible for ensuring the authorization of new hires and conducting initial screening for all store associates. • Recruits, interviews and is involved in final selection of all Operations associates. • Ensure all Policies & Procedures are followed in the cash office and cash wrap. • Coordinate and monitor training of staff. • Manage cash wrap and gift department merchandise. • Maintain merchandise levels. • Track the placement and signage of ad goods. • Control operations payroll budget. Schedule staff efficiently to maximize sales and accommodate store traffic. • Monitor audit compliance for all departments and responsible for all audit activity in store. • Respond to inquiries from the corporate office in regard to operational tasks or issues.
• Oversees the Technology and Mobile departments • An essential part of the job is to make sure every associate has the product knowledge, customer service expertise and selling skills to provide customers a total solution • Establish and communicate daily, weekly and monthly goals to Sales Team and tactics to help achieve the goals • Drives excellent customer service and an effective sales culture throughout the entire store. • Hire, train and develop Sales Team talent • Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery
• Drives excellent customer service and an effective sales culture throughout the entire store. • Hire, train and develop Sales Team talent • Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery • Establish and communicate daily, weekly and monthly goals to Sales Team and tactics to help achieve the goals • Assist customers in finding the right products to fit their needs and goals
• Responsible for totaling time and hours for payroll on a weekly basis • Manage cash wrap and gift department merchandise. • Set and communicate department sales goals. • Maintain merchandise levels. • Track the placement and signage of ad goods. • Control operations payroll budget. Schedule staff efficiently to maximize sales and accommodate store traffic. • Monitor audit compliance for all departments and responsible for all audit activity in store.